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Urgent req for-Process Expert S2C

3.00 to 5.00 Years   Bangalore   06 Dec, 2022
Bosch Group
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Job Description Process Excellence Associate S2C: General:
    • Fulfilling the tasks stipulated in this job description and the Annual Goal & Performance Dialogue GPD ;
    • Conducting trainings, ensuring user satisfaction
    • Planning and supporting of testing activities including documentation of results
    • Solves support tickets as 1st and 2nd level support
    • Check new versions for functionality and readiness for rollout
    • Able to prioritize within his project/area of competence
    • Guides and supports Operations proactively (Continuous Improvement Process (CIP), Standardization)
    • Makes decisions and defends them;
    • Asks for support proactively
    • Challenges the status quo but also accepts a decision by management once made
    • Acts as an expert in his/her respective area (e.g. i-Source and indirect purchasing process expert)
    • Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company
    • Fulfilling any other tasks related to area of responsibility, as requested by direct superior
    • Specific tasks/responsibilities:
    • Responsible for 1st and 2nd Level Support for the i-Source application
      • Being a specialist for i-Source and the purchasing process (otherwise it is difficult to solve the tickets and give trainings)
      • Analyzing and Solving Support tickets; making easy changes in the system (e.g. change of main contact)
      • Conducting user trainings via MS-Teams or face to face (e.g. for new versions)
    • Being part of the tester team:
      • Testing and release/decline of new versions/features (e.g. new i-Source version test -> take part in the training, conduct the test cases, document results (accept or decline test case and report the bugs) and follow up)
    • Responsible for other support topics like a ticket creation in MITS, price changes in a special purchasing tool and i-Matra
    • Responsible for the find the right contact application (e.g. regular update of contact changes, contact partner for purchasing management)
    ,

Keyskills :
customer servicedocumentationslatest casesindirect purchasingtestingindirectoperationspurchasingBlack Box TestingTest Execution

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