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US Healthcare AR Calling - Bangalore

0.00 to 3.00 Years   Bangalore   19 Jun, 2025
PERSONAL NETWORK
Job LocationBangalore
EducationNot Mentioned
SalaryRs 1.5 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Domain:- US Healthcare :- AR CallingWORK LOCATION : BANGALOREAbout Client : An MNC is a global management consulting, technology services and outsourcing company, with more than 249,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the worlds most successful companiesRole Offered :-Process Associate - US Healthcare -AR Calling What you will need to succeed in the role:Handle inbound and outbound calls related to healthcare services.Service customers seeking support with their monthly healthy benefit package.This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements.Customers will seek help with replacement cards, balance checks, and contact information updates.Successful associates can distinguish varying levels of customer complexity & communicate effectively.Ensure compliance with HIPAA and other healthcare regulations.Resolve customer queries efficiently while maintaining professionalism.Maintain records of patient interactions and escalate complex cases when neededWhat additional skills will be good to have 6 months - 3 yrsyears experience working in the Health Insurance.Bachelors degree in any fieldStrong verbal and written communication skills.Ability to handle customer inquiries with empathy and professionalism.Basic knowledge of healthcare processes and medical terminologies (preferred).Problem-solving and multitasking abilities.Cognitive and Behavioral Assessment: Traitify Medium or HighLanguage Proficiency: Emmersion B1 CEFR scoreTyping Test: 25 WPM at 95% accuracyFamiliarity with CRM software or call center tools (a plusNotice Period :- Immediate to 30 days / Currently serving notice periodShift :- US shift Contact : Anu : hidden_mobile /hidden_mobileEmail Resume : hidden_email BEST WISHES - TEAM PERSONAL NETWORK

Keyskills :
health insuranceus healthcarear callingvoice supporthealth care serviceshealthcarehipaaregulationsvoice processreplacement

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