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Virtual Relationship Manager - Banking

4.00 to 9.00 Years   Bangalore   29 Dec, 2022
AV Global Advisory Services
Job LocationBangalore
EducationNot Mentioned
SalaryRs 5 - 10 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Virtual Relationship Manager/ Senior Virtual Relationship ManagerLocation: Chennai, Bangalore, Hyderabad, Ahmedabad, Mumbai, Coimbatore- To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.- To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a window to talk to the bank whenever customer needs.Customer Engagement :- Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.- Call handling as per defined standards.- Accurate resolution for customer queries and Complaints- Promoting Digital Banking services for a superior customer service experience.- Profiling of customers in order to aid right cross-servicing of Bank products- Attrition control of customers.- Regular interactions with the customers and pro-actively assessing customer needs.- Deepening relationship by cross selling sticky products like Demat, Bill Pay, Advisory etc.Sales :- Right cross-sell of products basis profiling and engagement.- Penetration of products across groups.- Sales across all product segments-TPP, Assets, Cards etc.- Acquiring & grouping of all related IDs of the Primary ID.- Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow.- Ensure Staff are trained on product knowledge and requisite certifications.- Income to be generated at a customer level.Interested candidates can mail your profiles to /hidden_mobileClick here to connect on Linkedin -

Keyskills :
telecallingnribankingtelesalesphone bankingvrmoutbound salesinboundsalesdigital rm

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