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Voice & Accent Trainer

1.00 to 3.00 Years   Bangalore   10 Jul, 2019
Wings Techno Solutions Hiring For MNC
Job LocationBangalore
EducationNot Mentioned
SalaryRs 3.0 - 6 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Professional / Soft Skills Training
EmploymentTypeFull-time

Job Description

Greetings from Wings Techno SolutionsWe are hiring for Voice & Accent Trainer

  • Experience: 1 to 5 yrs. as a V&A trainer
  • 5 working days and Saturday and Sunday fixed off.
  • Shift: Day shift
  • Should be flexible with traveling.
  • Job Type: Full-time
  • Work location: Bangalore
  • Age: 35 yrs max.
Responsibilities
  • Deliver sessions for new hires to enhance their communication skills
  • Liaise with managers to determine training needs and schedule training sessions
  • Prepare educational material such as Training content, training handouts, videos, etc.
  • Conduct TNA to identify areas of improvement
  • Monitor employee performance and measure ROI
  • Conduct seminars, workshops, individual training sessions, classroom training, online training, and E-learning.
  • Maintain attendance and other records
Requirements
  • Excellent communication skills
  • Well versed in VNA training methodologies
  • Proven experience as a corporate trainer
  • Ability to handle and schedule batches of 40-50 trainees
  • Ability to handle econ version of 90% and above
  • Ability to reduce the attrition in training
  • Prior experience from BPO or International voice and communication
  • Exposure to sales training.
  • Good knowledge of USA culture and UK culture
  • Good knowledge of the latest training methodologies and techniques
  • Excellent communication, presentation, and public speaking skills
  • Organizational and time management abilities
  • Critical thinking and decision making
  • Psychometric testing tools and usage off online tools
  • Conduct Personality development courses
Certifications: (Will be an added advantage)
  • Certification in TTT(Train The Trainer), Feedback mechanism, adult learning, Adult psychology
  • Ability to use ADDIE model and a good understanding of ADDIE model
  • Understanding of continuous learning implementation
  • IELTS grade 8 and above
  • British council certified or equivalent
For more details call Sathish 9916400200Refer Your Friends

Keyskills :
oice accentsales workshopssoft skills trainingtraining managementaccent neutralizationsales supportinternational call centertraining programsinternational bpovoice accent training

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