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Voice Process Executive

Fresher   Bangalore   11 Aug, 2025
WebTech Software Solutions
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job descriptionCustomer Service International Voice Process
    • Provide customer support and resolve customer queries on call and chat
    • Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
    • Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
    • Candidates should be flexible to work in 24*7 environments (US Shift).
    Key Qualifications & Skills Required
    • The candidate should have good command over English - fluency in spoken and written English, customer service skills and high energy levels.
    • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
    • Should be a quick learner and self-motivated.
    Core Competencies
    • Pleasant, professional, and courteous personality.
    • Excellent Problem Solving and Customer Service Skills
    • Ability to think creatively and should have a positive attitude.
    • Strong analytical & Interpersonal skills.
    Qualification:Any QualificationBenefits:i. Life Insurance and Medical Insurance.ii. Night Shift Allowance IncentivesVenue Details :WebTech Software Solution1st Floor, 122 Optima , Puttappa Industrial Estate, Main Road, Whitefield, Mahadevapura, Bengaluru, Karnataka 560048Hari - Human Resourcehidden_mobile

Keyskills :
voice processcustomer supportchat processinternational call centercontact centerinternational bpo

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