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Voice Process Trainer

2.00 to 4.00 Years   Bangalore   15 Jun, 2025
42SIGNS INFOSYSTEMS LLP
Job LocationBangalore
EducationNot Mentioned
SalaryRs 3.0 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaMarketing / Communication
EmploymentTypeFull-time

Job Description

    Position: Voice Process Trainer Location: Yeshwanthpur, Bangalore Salary: INR 30,000 to 35,000 per month Working Days: 6 days a week (Monday to Saturday) Timings: 9:30 AM 6:30 PMAbout the company:The requirement is for our client, who is a Business Process Outsourcing (BPO) and IT services company, established in 2008. Headquartered in Yeshwanthpur, They are a leading Business Process Management company dedicated to delivering exceptional customer experiences and operational excellence. They cater to domestic and international clients across various domains, offering voice and non-voice solutions through innovative strategies and a skilled workforceRole Overview:We are looking for a dynamic and experienced Voice Process Trainer to join our Training & Development team. The ideal candidate will be responsible for training new hires and existing employees on voice processes, ensuring consistent service quality and performance excellence.Key Responsibilities:
    • Conduct induction and process training for new joiners on voice-based processes (inbound and outbound).
    • Develop and update training modules, scripts, and role-play materials aligned with process requirements.
    • Use effective training techniques (like mock calls, role plays, and assessments) to improve learning and retention.
    • Continuously evaluate trainee performance and provide constructive feedback for improvement.
    • Collaborate with quality and operations teams to identify training needs and performance gaps.
    • Provide refresher training, as needed, to upskill agents and improve performance metrics.
    • Maintain detailed reports and documentation related to training effectiveness and batch performance.
    • Stay updated with industry trends, client updates, and customer service best practices.
    Required Skills & Qualifications:
    • Bachelors degree in any discipline.
    • Minimum 2 years of experience as a voice trainer in a BPO or customer service environment.
    • Excellent communication skills in English and any regional language (as required by process).
    • Strong interpersonal, presentation, and facilitation skills.
    • Sound knowledge of customer service principles, call handling techniques, and soft skills.
    • Ability to handle a dynamic environment and adapt to different learning styles.
    • Proficient in MS Office tools (Word, Excel, PowerPoint).
    Apply for this role and share your updated resume to hidden_email, if you are interested in this role.

Keyskills :
voice processvoicebpo operationsprocess

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