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We are Hiring - Senior Operations Manager

5.00 to 10.00 Years   Bangalore   01 Oct, 2022
Infosys Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    8 to 10+ years of operations management positions in a large to mid-sized company Post graduate in HR stream Solid operational background with an emphasis in managing high volume processing across hire to retire processes Track record of success in operating all processes across hire to retire across countries in different regions Managing multiple delivery centers Strong delivery of Multi region HRO delivery experience Huge processes knowledge across hire to retire processes Proficient with any major HCM tools/ systems Broad understanding and ability to research and interpret local legislative laws Strong team and leadership skills Ability to build and foster strong relationships with peers, vendors and other departments Ability to manage multiple tasks, priorities and deadlines Manage the entire processes & functions for Multi region across globe Ensure compliance with federal, state and local Benefit laws in multiple regions, and maintain adequate financial controls throughout the process. Administer and evaluate all projects across Hire to Retire programs Manage the identification and implementation of process improvement initiatives Assist and train all new and existing Team Leads, Managers and Sr. Managers for various processes under hire to retire stream Leads a team and ensure that all hire to retire related processes are processed accurately and timely Responsible for the management update of key metrics to optimize resource usage and identify improvements. Partnering a variety of groups and individuals in mamaging changes in client processes Liaison with internal and external auditors to assist with understanding the key processes, giving access to systems for sample testing and providing evidence of key controls. Ensure effective documentation is in place and regularly updated to account for changes in process and legislation Provide leadership and management to a team of specialists to execute and manage processes under hire to retire accurately. Manages performance and provides training and oversight of day-to-day processing activities to insure the team functions in cohesive effective unit. HR Core Competencies Strategic Business Perspective People Practices Design / Execution Fact-Based Problem Solving Project & Process Orientation Coaching / Counseling Personal Impact Lead all functions related to the processing of processes across Hire to Retire for multiple regions. Will oversee requirement, HR admin (Core HR), Payroll, Training, Comp & Ben, Retirement, Performance Management employee across multiple regions. Supervise of people across delivery centers and first point of contact for escalations at management level. The candidate will lead a team of Sr. Managers and Managers across Hire to Retire processes. Process and Transaction Excellence Legal and Compliance Data Driven Issue Resolution Leverage Best Practices Customer Service Excellence Relationship Building Customer Focus Change Management Drive for Results Teamwork Performance Management Diversity/Inclusiveness,

Keyskills :
salesdeliverycustomer relationsmarketingmanagementrecord of successprocess improvement initiativeskey metricscustomer focusproblem solvingcustomer service

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