Weekday Supply_Genesys

Job Description

1. Genesys eService for Travelers/ Thermo Fisher - Primary Role for iWD Requests: Composer RoutingGenesys E-ServicesGenesys Rules (GRS)Email Server & Config ExperienceSQL ExperiencePrimary Role for Chat and Other Omni-Channel: Genesys E-ServicesGenesys Rules (GRS)Genesys ChatWeb APIGenesys Workspace Desktop Edition (WDE)2.Genesys Composer IRD for UHG- Requirements: Minimum of 5 years of Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi-channel) Genesys certification in Routing Experience in developing Routing workflows using Composer Extensive SCXML troubleshooting Experience in Orchestration Server Extensive knowledge in GRAT Experience in ECMA scripting Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components Ability to architect routing design and development for new solutions that will be implemented for the customer Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes Experience in troubleshooting routing issues in production on call Excellent Communication and interpersonal skills3 . Gensys Support for BT/ESI/Anthem- Very strong in fundamental concepts in Genesys Framework and CIM concepts Good Understanding on Genesys 7.x/8.x Platform Expertise in excellent trouble shooting skills URS, T-server and SIP Server logs Experience in Genesys eServices and reporting Expertise in Genesys CC Pulse/Pulse and agent desktop application support Excellent communication skills , Should be able to lead the team Ability to learn quickly in a dynamic environment To provide problem diagnosis and solutions documentation, administration, support and maintenance of Genesys SIP + IVR suite of components Infrastructure services and users of customer offices and of those services, and project-based work leading to the deployment and support of Genesys services4Genesys Pure Cloud for Philips/ Daimler/ NN/ Venerable Genesys PureCloud Enablement and Configuration Hands on PureCloud Technology suite applications. Developmento Web Services Integration (3rd party)o Custom Reports (Rest API) Configuration setup o IVRo Interaction Routingo WFMo Dialero Scripter Genesys PureCloud Certifications Interaction with 3rd Party (Web Chat, Data DIP, Salesforce, Twillio etc)5JPMC - Genesys IVRGenesys Adminstartor, GAX, Pulse, Composer, ECMA Script, Java Script, Java, Rules System, Oracle DB, Window and Linux Server Five years plus (5+) experience in Contact Center Technology with hands-on experience on high-complexity Genesys SCXML Call Flow Development using Composer, ECMA Script, Genesys Rules System/OPM, Back-end Java Blocks and ability to convert complex Business Requirements to Technical Solutions. Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with Sonus/Cisco SBC. Expert knowledge of SIP integration and troubleshooting SIP and Orchestration calls flows. Hands on experience with Java, Javascript, J2EE, REST and SOAP Web service Development and familiarity with Genesys Java Platform SDKs. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart. Working knowledge in the installation and configuration of the Genesys suites (both UNIX and Windows 200X). Experience in working in Scrum model of Delivery, Junit Test Cases, GitHub Familiarity with various Genesys Simulators from a Performance Testing perspective. A solid base of data networking knowledge as well as VOIP technology will be required for this position. Experience working on Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates. Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing) Must have terrific analytical and troubleshooting skills. Excellent communication skills (Written and oral). Key Skills: 1. Genesys eService for Travelers/ Thermo Fisher2. Genesys Composer IRD for UHG3. Gensys Support for BT/ESI/Anthem4. Genesys Pure Cloud for Philips/ Daimler/ NN/ Venerable5. JPMC - Genesys IVRGenesys Adminstartor, GAX, Pulse, Composer, ECMA Script, Java Script, Java, Rules System, Oracle DB, Window and Linux Server,

Keyskills :
javascriptsoapwebsipapplicationjavascriptmanagementjavaadministrationdocumentationtestinggenesystroubleshootinghestration