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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | ustomer Service (Domestic) |
| EmploymentType | Full-time |
Greetings from Gett jobs!Openings for WFM Executive with sal upto 5LPARequired Experience, Skills and Qualifications- Aware of the WFM Formulas like - Shrinkage, Manpower Calculation, Occupancy, and utilization, Splitting the name in Excel.- Knowledge about Macros or SQL Queries.- Aware of Dashboard and Template Creation- Difference between RTA and RCA- Aware of the WFM Tools like - Bluepumkin, IEXWFM - Executive/ Sr. Executive / scheduler / service plannerRoster Preparation on a weekly/fortnightly/monthly basis by coordinating with Ops. Effectively coordinating with all stake holders in order to plan & deliver effective schedules for Voice and Non-Voice Business. Manages changes to scheduling to ensure adequate daily resource coverage. Maintain business outage/Downtime tracker. Monitor attendance and schedule adherence. Responsible for optimum utilization of Resources & improve Staffing Efficiency on a real time basis. Should be comfortable with 24*7 shifts. Strong stakeholder management. Ability to work in a dynamic environment. Good working experience on MS Excel, Macros, MS Access and SQL (Value add).Looking candidates with 3 yrs EXP as WFM ExecutiveSal upto 5LPARot shiftHindi is mandatoryCall Shashank 9620870044Rajasri 9620620044or share your resume at shashank@gettjobs.com
Keyskills :
iexwfmhindircabluepumkinchatsupportcustomersupportrtamanpowercalculation