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WFM Scheduler 3 6 Years Exp Salary 6 58 LPA

Fresher   Bangalore   01 Oct, 2025
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Hiring: WFM Scheduler (36 Years Exp.) | Salary: 6.58 LPA | Contact Center Agent SchedulingLocation: [Specify if required] Experience: 3 6 Years CTC: 6.58 LPAWe are hiring a Workforce Management Scheduler responsible for agent scheduling within a large-scale contact center. The role ensures optimized schedules, adherence, and staffing to meet service level agreements (SLAs).Responsibilities:
    • Develop and manage agent schedules to ensure coverage across shifts.
    • Optimize staffing levels based on forecasts and business requirements.
    • Monitor intraday activities and recommend schedule adjustments.
    • Ensure compliance with labor laws, shift rules, and company policies.
    • Work closely with operations and forecasting teams to align on schedules.
    Requirements:
    • 36 years of experience in contact center scheduling.
    • Strong knowledge of WFM tools (Verint, NICE, Aspect, Genesys, etc.).
    • Excellent organizational, problem-solving, and communication skills.
    • Ability to work in fast-paced environments with multiple priorities.
    hidden_mobile / hidden_mobile, hidden_mobile, hidden_mobile

Keyskills :
workforce planning careersagent schedulingwfm schedulerworkforce schedulingintraday managementwfm operations hiring

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