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Windows Desktop Management

3.00 to 4.00 Years   Bangalore   09 May, 2019
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :Microsoft Windows Desktop Management
  • Good To Have Skills :Engineering Technical Support
  • Job Requirements :
      • Key Responsibilities : Excellent communication skills, Customer focused skills Good interpersonal skills, Strong troubleshooting skills, Ability to work with teams, High level of initiative
      • Technical Experience : , Monitoring and updating Virus updates in desktops and responsible to meet the Service Level Metrics Coordination with various domains for the operations to meet the agreed customer service level targets He / She should be able to provide Level 2 support on Hardware/OS/Software related incidents 1 Technical background IT Support 2 Hardware / network course would be an added advantage
      • Professional Attributes : Candidate should able to manage the IT operations in focusing the Customer Satisfaction Ensuring to provide the operational support role in a multi-shift 7 x 24 x 365 and should be able to work across various shifts Responsible for ensuring all incidents and outages are closed in a timely manner, pr
      • Educational Qualification : Bachelor degree in any stream with good communication Verbal and written analytical skills with 0-6
    • Additional Information : 1 Good written and verbal communication skills 2 Willingness to work in 24/7 environment
,

Keyskills :
itoperationsdesignintegrationbusinessdevelopmentprojectmanagementupptechsupp

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