Work Force Management Associate (Repayment and Collections)

1.00 to 2.00 Years Bangalore 17 Apr, 2021

Jobs Territory Hiring For Work Force Management Associate

Job Location	Bangalore
Education	Not Mentioned
Salary	Rs 5 - 6 Lakh/Yr
Industry	Engineering / Construction
Functional Area	Sales / BD
EmploymentType	Full-time

Job Description

Dear candidate,Greetings from Jobs Territory.!Position: Hiring forWork Force Management AssociateQualification:Any graduateExperience:2 YearsRequirements :

Experience of 2 year or more in workforce management role in BPO industry
Knowledge of Data projections, Forecasting, Time Series Analysis and Lead management
Proven experience as a Workforce Management Associate or a similar role
Knowledge of staffing and optimization of employee productivity
Working knowledge of MS Office, Gsuite and databases
Excellent data management skills
High on ethics and adherence to policies
Comfortable in working at target oriented/Deadline/TAT environment
Graduate (any stream)

Your job responsibilities will include the following:

Monitor staffing requirements by analyzing previous records
Projecting employee requirements and planning roster/shift slots
Monitor individual associate performance and manage performance database
Monitor login and break adherence, strategize plans to improve performance
Completion of work given inside set deadlines/TAT
Advise and prepare projections on future staffing requirements based on total customer count projections
Maintaining an overall management style that follows company best practices
Manage the roster and shift requirements of 400-500 employees
Preparing and presenting employee adherence reports
Working closely with the lead staff
Organizing employee schedule
Ensuring that health, safety, and security rules are followed
Ensuring a consistent standard of overall work
Maintaining organizational and industry standards
Completing tasks assigned by the manager accurately and efficiently

For more details contact the below mentioned number and shoot your resume to the below mentioned email id:niha 8949159997 niha.jobsterritory@gmail.comKinjal 9137829072 kinjal.jobsterritory@gmail.com

Keyskills :
drivingbillingsalesmarketingmanagement

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Work Force Management Associate (Repayment and Collections)

Job Description

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