hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Workforce Management - Real Time Analyst - Analyst

Fresher   Bangalore   23 Mar, 2021
Goldman Sachs
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

CWMD - Marcus by Goldman Sachs - Workforce Management - Real Time Analyst - Analyst - BengaluruLocation(s) IN-BengaluruJob ID 2021-72958 Schedule Type Full Time Level Senior Analyst Function(s) Consumer Banking Region India Division Consumer and Wealth Management Business Unit Delivery Centralized Employment Type Employee MORE ABOUT THIS JOB CONSUMER AND WEALTH MANAGEMENT DIVISION (CWMD)Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.CONSUMERThe firm s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team. RESPONSIBILITIES AND QUALIFICATIONS JOB SUMMARY & RESPONSIBILITIES

  • Manage the Workforce Management (WFM) specialist team to provide adequate coverage for the business operation
  • Oversee the scheduling, mission control functions and implementation of WFM policies
  • Partner with business stakeholders and operation management team to resolve critical workforce management gaps and continue to polish the policy
  • Create and document Workforce Management procedures for the team and Delivery Center to enforce unified floor coverage and prevent unfair behaviors
  • Oversee and rectify innovative provisioning process and workflow to define an efficient and systematic onboarding process for new hires and internal transfers
  • Own and deliver on-going organizational structure reporting for business leaders
  • Understand interactions among cross-functional partners with relevant Technology stakeholders to conduct system testing and departmental entitlement
QUALIFICATIONS
  • Past experience in Work force management, Contact center operations preferred
  • Demonstrated communication skills and techniques within a fast-paced corporate environment
  • Experience developing action plans to improve business processes
  • Ability to handle multiple projects and deadlines without sacrificing professionalism
  • Ability to build and maintain relationships while leading critical business projects
  • Strong judgment and comfort with ambiguity
  • Strong PC skills required (Excel, Access, PowerPoint, Word)
  • Competitive and entrepreneurial spirit with the ability to work under minimal guidance
  • Willingness to manage and be the front face of the team
ABOUT GOLDMAN SACHS ABOUT GOLDMAN SACHSAt Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. Were committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers . We re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https:// www.goldmansachs.com/careers/footer/disability-statement.html The Goldman Sachs Group, Inc., 2020. All rights reserved.Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender IdentityOptionsApplyApplyEmail a FriendEmail a Friend,

Keyskills :
schedulingslacustomer relationsmanagementhigh net worth individualsreal time analysishandle multiple projectscontact center operationsnew hirescontact centersystem testingavaya

APPLY NOW

Workforce Management - Real Time Analyst - Analyst Related Jobs

© 2019 Hireejobs All Rights Reserved