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HR Service Specialist - US Contact Center

1.00 to 3.00 Years   Bengaluru / Bangalore,India   02 Jul, 2023
ABB Limited
Job LocationBengaluru / Bangalore,India
EducationNot Mentioned
SalaryNot Mentioned
IndustryElectronics Manufacturing
Functional AreaHR Shared Services
EmploymentTypeFull-time

Job Description

HR Service Specialist - US Contact CenterTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.You will be working as HR Service Specialist - US Contact Center and will be reporting to HR Delivery Manager - ELC & will be a part of Bangalore, India. In this role you will be primarily responsible for performing day-to-day HR transactions for one or several assigned service line(s) / country(ies), while also managing complex and escalated tasks and ensuring a high degree of customer experience by committing to a complete, accurate and timely completion of HR transactions. Supporting the globally set standards for HR operations and ensure that the respective business processes in an HR operations front office / hub adhere to the local legal and regulatory requirementsYour responsibilities

  • Handling employee queries both over the phone and through the IT (ticketing tool)
  • Ability to manage multiple demands on time and work with cross-functional teams
  • Excellent grasping powers able to understand the various processes
  • Capturing ELCM-related activities into appropriate systems and record the employee queries in an appropriate IT system (ticketing tool)
  • Ensuring execution and delivery of ELCM services according to defined Service Level Agreement(s) like TAT, quality and Customer satisfaction (C-SAT)
  • Attention to detail and accuracy
  • Willingness to learn and implement the learning in an innovative manner
Your background
  • A Bachelors degree in any stream
  • At least 1-3 years of experience in HR Shared Services in a global organization will be advantageous
  • Proficiency in MS Office and excellent written and verbal communication skills
  • A collaborative, solutions-oriented approach and strong analytical skills
  • A proactive way of working to serve customers with a can-do attitude
  • Willingness to work in Night shift
  • Ability to work in a fast-paced, multi-tasking, high transaction team environment
More about usABBs shared services organization which delivers operational and expert services in Finance, Human Resources, Information Systems, Legal, Global Travel Services and external Customer Contact Centers. With employees based in five main hubs and front offices, HR Services provides mainly Business services to ABB teams across the globe as well as supports with external customer inquiries We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning Work model: on site #LI-onsite

Keyskills :
service deliveryTicketing ToolMs OfficeQualitycustomer inquiriesteam environmentCollaborativeservice level agreementmulti-taskingAccuracyfast-pacedAnalytical SkillsProactiveHR operations front officeHr OperationsHR Shared ServicesHR transa

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