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Technical Support Engineer 1|INR

2.00 to 4.00 Years   Bengaluru / Bangalore,India   25 Jun, 2023
Varite India Private Limited
Job LocationBengaluru / Bangalore,India
EducationNot Mentioned
SalaryNot Mentioned
IndustryIT / Computers - Software
Functional AreaIT
EmploymentTypeFull-time

Job Description

Description:

  • Experience is 2-4 years
  • This is a customer-facing technical role where the engineer is responsible for alert monitoring of infrastructure components and 1st level diagnosis Strong verbal and written communication skills are essential and are utilized in communicating with team members, systems administrators, and managers.
  • Knowledge of Service Desk Process and understanding of ITIL methodology
  • Ability to work collaboratively with other engineers and managers in a team environment to share best practices and meet aggressive goals, and meet high-quality standards.
  • Ability to work well with customers technical representatives under a variety of circumstances to best understand and meet customer expectations.
  • Engineer needs to be open to work in a 24x7 environment - (3 shifts)
  • Analytical skills (problem-solving skills)
  • Good Communication
  • Understanding of Service Desk tools
  • Knowledge and experience in NetApp ONTAP
  • Experience in Windows, Linux or VMware would be very advantageous (not compulsory)
  • Experience in using ServiceNOW CSM

Keyskills :
VMwareLinuxWindowsNetApp ONTAPServiceNOW CSMService Desk ProcessITIL methodology

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