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| Job Location | Bengaluru |
| Education | Any Gruduate |
| Salary | Not Disclosed by Recruiter |
| Industry | IT-Software / Software Services |
| Functional Area | IT Software - Application Programming , Maintenance |
| EmploymentType | Full-time |
Total Experience : 4-9 years Work Location : Pune/Bangalore Required skills for ServiceNow support : - ServiceNow administration training (partnerportal servicenow (for free)) - SN-Moduls: Platform, Application/Integration, Event, SRM, Data, Reporting, ITSM, SACM - ITIL foundation level - Experience L2, L3 support incl. (SLA, 3-strike-rule, MI..) - Ticket tool handling and processes - English language - Analytical, Accurate, problem solving skills, teamplayer - Basic infrastructure knowledge (Mid-server, DB, application nodes) - DB understanding (MySQL knowledge preferred, Oracle SQL .) - Technical documentation writing skills. Optional: - XML interface / ESB - Basic UNIX/ Linux knowledge: shell, file system - Knowledge of the ATF1 / ATF2 toolsets. Tasks: - Analysis and resolve 3rdL tickets (mainly data .) - routing to SN L2 or L4 if necessary - cooperation with SN L2 and L4 support - supporting in case of crisis (MI, emergency, P1) - regular monitoring (SN dashboards ..) = manual task ( no cockpit ) - creation of workinstructions, requesting workinstructions (L4, DEV) / review (KB) - data tasks (AUDL customer implementation and support , maintain cities & locations, job-families and profiles - deployment tasks (Hotfix Window Wednesday), Release deployment (EU-CAT, EU-INT, EU-PROD) approx.. every 3 weeks deployment on EU Prod (weekend work) - join weekly cross-meeting / troubleshooting meeting - participation on handover meetings DEV OPS (part of release) - collaboration with Implementation team (approval for new customer: toolbased Serviceactivation process) " If you are interested for this opportunity , can send your resume at ranju.external@atos.net
Keyskills :
application integration itil windows xml Servicenow Support Administration admin adminstrator
ATOS GLOBAL IT SOLUTIONS AND SERVICES PVT LTD Atos SE (Societas europaea) is an international information technology services company with annual 2012 revenue of EUR 8.8 billion and 77,000 employees in 47 countries. Serving a global client base, it delivers Consulting & Technology Services, Systems Integration and Managed Services.
With its deep technology expertise and industry knowledge, it works with clients across the following market sectors: Manufacturing, Retail & Services; Public sector, Healthcare & Transport; Financial Services; Telecoms, Media & Technology; Energy & Utilities.
Atos is focused on business technology that powers progress and helps organizations to create their firm of the future.
It is the Worldwide Information Technology Partner for the Olympic and Paralympic Games and is quoted on the NYSE Euronext Paris market
Please refer to the Job description above