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Client Service Analyst at Fiserv, Inc.

0.00 to 2.00 Years   Canada (Canada)   22 May, 2025
fiserv ce pvt ltd
Job LocationCanada (Canada)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryIT-Hardware/Networking, Telecom
Functional AreaHR/PM/IR/Training
EmploymentTypeFull-time

Job Description

ResponsibilitiesRequisition ID: R-10359687Date posted: 05/20/2025End Date: 06/13/2025City: MississaugaState/Region: OntarioCountry: CanadaLocation Type: OnsiteCalling all innovators find your future at Fiserv.Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleClient Service AnalystWhat does a successful Client Service Analyst do at FiservAt Fiserv Canada, a successful Client Service Analyst will support our Business Development Managers by driving sales growth and enhancing relationships with independent sales agents. You will play an integral role in managing operational processes, addressing partner inquiries, and ensuring smooth experiences for our valued partners. Join our team to leverage your skills and contribute to a growing and innovative company in the payments industry.What you will do:

  • Foster productive partnerships by acting as a liaison between internal teams and independent sales agents, working closely with Business Development Managers to streamline processes and enhance partner satisfaction.
  • Investigate and resolve partner complaints, ensuring timely and effective communication.
  • Process and assess refund requests, addressing risk escalations by collaborating with relevant teams to mitigate concerns.
  • Handle bank change escalations, ensuring smooth transitions for partners.
  • Assist in resolving Client360 issues, entitlement/product concerns, and deployment/replacement challenges.
What you will need to have:
  • 0-2 years of experience in partner support or operations.
  • 0-2 years of experience in issue resolution, demonstrating strong problem-solving abilities.
  • 0-2 years of experience in a fast-paced environment, managing multiple priorities.
  • Excellent communication skills to effectively engage with partners and internal stakeholders.
  • Bachelors degree in business or a related field, or an equivalent combination of education, work, and/or military experience.
What would be great to have:
  • Experience in sales assistance or collaboration with business development teams.
  • Familiarity with Client360 and related industry tools.
  • Proven proactive approach to issue resolution.
  • Experience in providing operational insights and recommendations.
  • Ability to foster productive partnerships between internal teams and independent sales agents.
Important info about this role:
  • Were better together - this role is fully on-site.
  • In order to be considered, you must be a legal Canadian Resident without need for sponsorship now or in the future.
  • This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
Perks at Work:Were #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.Maintain a healthy work-life balance with paid holidays, generous time-off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.Plan for your future with competitive salaries, a RRSP Match Program, and our Employee Stock Purchase Plan.Thank you for considering employment with Fiserv. Please:
  • Apply using your legal name.
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Diversity and Inclusion:Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.Note to agencies:Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Keyskills :
partner support issue resolution communication skillsoperational processes sales assistance effective communication

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