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Senior Technical Solutions Consultant, AI, Customer Experience Suite

5.00 to 8.00 Years   Canada (Canada)   14 May, 2025
Google India Pvt Ltd
Job LocationCanada (Canada)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryInternet/Dot com/ISP
Functional AreaHR/PM/IR/Training
EmploymentTypeFull-time

Job Description

Senior Technical Solutions Consultant, AI, Customer Experience SuiteLocation: Waterloo, ON, CanadaMinimum qualifications:

  • Bachelors degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 5 years of experience in solution developing and 3 years of experience in stakeholder management, professional services, or technical consulting.
  • 5 years of experience with management of transformation initiatives, including interaction with executive leaders.
  • 5 years of experience with the Google Cloud Platform.
  • 3 years of experience architecting solutions that incorporate conversational AI and generative AI technologies to modernize customer experience.
Preferred qualifications:
  • Masters degree in Engineering, Computer Science, or a related technical field.
  • Experience with community involvement, volunteering, mentorship or other work that shows commitment to betterment of others.
  • Experience in telecommunications, networking, or contact centers.
  • Experience in consulting, technical consulting in a customer-facing role, with results working with a variety of different types of customers, developers, and business.
  • Knowledge of other AI frameworks, products, or solutions such as TensorFlow.
About the jobThe Applied AI Customer Success team is focused on scaling customer experience solutions using Googles conversational and generative AI technologies. In this role, you will provide product oversight across transformation initiatives at large enterprises, while being a trusted advisor to both customers and Googles Product teams. Additionally, you will serve as a thought leader for customer experience transformation and solution delivery methodologies. You will be a pioneer of new AI powered solutions while maintaining focus on customer value.Google Cloud accelerates every organizations ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Googles cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities
  • Collaborate cross-functionally with Google Cloud AI teams (e.g., product, developing, sales, professional services, learning, etc.) to deploy cross-product user journeys (including CCaaS, Virtual Assistant, Agent Assist and Insights product areas).
  • Solve customer use cases using Cloud AI conversational products to drive customer adoption, create reusable assets (e.g., code, toolkits, training), and deliver training for new product features or solutions for customers, partners, and field teams.
  • Discuss functional, technical, and basic commercial topics with customer/partner stakeholders (e.g., developers, line managers) and empathize, shape, and influence them.
  • Work closely with customer/partner stakeholders as a trusted advisor and provide expert guidance on critical solution decisions, and application of latest technology advancements to ongoing customer engagements.
  • Apply data-driven management skills and be able to work in a rapidly changing environment across multiple industry verticals.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Googles Applicant and Candidate Privacy Policy.Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Googles EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Keyskills :
solution development stakeholder management transformation initiatives google cloud platform conversational ai solutions learning job posting recruitment workforce communication

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