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Administrator tail.ftl&j

5.00 to 10.00 Years   Chennai   22 Apr, 2022
Wipro Limited
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Desktop Support Engineer L1 Roles & Responsibilities: Monitoring helpline portal in the core responsibility of all shift engineers and not a single ticket should get violated, Knowledge on configuration of Operating Systems Laptops / Desktops. Knowledge on functional and technical support, troubleshooting and diagnosing hardware and software problems with laptops/Desktops. Troubleshooting all types of Hardware, software & Network LAN related issues where in providing good support for internal clients of the Organization. Installation and configuration of network Printers. Proficient in troubleshooting network and maintaining network. Performing Change management whenever rise a ticket Preparing Daily Reports, fortnight and Monthly reports Attend up-time calls and solve the issues at the earliest to meet the customer SLA Handling the escalations from the costumers Assembling, hardware up gradation troubleshooting. Windows maintenance, dual booting, upgrade & update the windows. Disk Management, partitions. Printer installation and troubleshooting. Troubleshooting of Skype, outlook issues pst, ost hardware laptops and desktop order spares replacement, O/S, hard disk data recovery, Data copy, software & drivers installation. Basic Networking, Map drive, Data sharing. TCP/IP Configuration, Internet Maintenance.,

Keyskills :
music makingdata recoverydaily reportsdesktop supportmonthly reportsdisk managementtechnical supportchange managementoperating systemslanslamapostdiskbasic

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