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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Provide ITSMbest practice service management consulting at a strategic, design, andoperational level for the customer s environment. Understand the Process requirements inconsultation with Customer on people, practices and processes, Organizationstructure, ITIL Tools, as-is process. Prepare Process definition plan, Author theProcess documents and get them signed-off from the Customer. Agree with the Customer on Metrics to be used tomeasure the effectiveness of the Process and the calculation mechanism of theMetrics. Develop and agree on Reporting needs andTemplates. Provide handholding of the processes to the Process Owners. Propose the Service Improvement Plans (SIPs)., Roles & Responsibilities:Minimum Experience Required:Mandatory Skills: AMS Service Management-L2 Consulting-L2 Desirable Skills: ITIL Cross Functional Service Management-L2 Language Skills: English Language-L2
Keyskills :
service improvement plansservice management process definitionservice improvement management consultingams itildesign