Analyst I - Operations - Project Delivery Excellence Manager

Job Description

As an experienced Project Delivery Excellence Manager at UST, your role will involve overseeing the successful delivery of IT projects by monitoring project health, ensuring quality assurance, and driving continuous improvement. You will collaborate closely with project managers and senior leadership to ensure effective execution of projects, risk management, and optimization of delivery metrics for excellence.**Key Responsibilities:**- Organize and facilitate project reviews to monitor project health, ensure quality assurance, and maintain delivery excellence throughout the project lifecycle.- Customize and implement SDLC processes and tools for projects, ensuring seamless integration with custom tools and processes.- Conduct risk assessments, identify risks across projects, propose mitigation strategies, and oversee the implementation of risk management plans.- Select appropriate lifecycle processes for project execution using organizational tools and platforms tailored to each projects specific requirements.- Define key metrics and KPIs to measure delivery excellence, synthesize project performance data across multiple projects, and create comprehensive reports.- Utilize statistical methods and data analysis techniques to interpret project data, identify trends, patterns, and anomalies.- Provide actionable insights based on data analysis to support decision-making by project managers, delivery leads, and senior management.- Conduct root cause analysis when KPIs deviate from expected norms or issues such as delays, quality defects, or budget overruns arise.- Lead continuous improvement initiatives by identifying inefficiencies and trends in delivery processes, proposing enhancements based on data analysis.- Generate and distribute detailed reports and dashboards for stakeholders to ensure transparency and alignment across teams.**Must-Have Skills and Experience:**- 7 to 10 years of experience in the IT services industry, particularly in process quality assurance or delivery excellence.- Strong understanding of software development life cycle (SDLC) methodologies, including Agile and Waterfall.- Proficiency in Agile practices and tools like JIRA, MS Project, Power BI, and other relevant reporting tools.- Strong analytical skills with the ability to interpret complex project data and provide actionable insights.- Excellent written and verbal communication skills to effectively present data to stakeholders at all levels.- Sound judgment, strong decision-making skills, and the ability to manage and mitigate risks.- Experience in creating and delivering executive-level summary reports and presentations.- Clear articulation of thoughts, views, and ideas to stakeholders across different levels.**Good-to-Have Skills:**- Certifications in CSM (Certified Scrum Master), SAFe (Scaled Agile Framework), PMP (Project Management Professional), or PRINCE2 (Projects in Controlled Environments).- Experience with continuous improvement methodologies and driving operational efficiency in IT project delivery.- Familiarity with project management software and tools beyond JIRA, such as Trello, Asana, or similar platforms.- Knowledge of risk management frameworks and strategies for mitigating project risks.- Familiarity with data visualization tools beyond Power BI, such as Tableau or similar platforms, for reporting and dashboards.About UST:UST is a global digital transformation solutions provider that has been partnering with the worlds best companies for over 20 years. With deep domain expertise and a focus on innovation and agility, UST works with clients from design to operation, embedding transformation into organizations. UST has over 30,000 employees in 30 countries, building for boundless impact and touching billions of lives in the process.,

Keyskills :
Statistical AnalysisRisk ManagementProject Analysis