Applicants for Command Center Team Lead

Job Description

About Business line/Function :BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge Cloud technologies.Within BNP Paribas Group IT, teams are organized in several divisions called OPS which are each responsible for a business line.The current position is to be filled within a mutualized team covering 4 OPS:
• French Retail Banking
• Personal Finance
• Payments
• Group Functions.
These four business lines represent a significant part of BNP Paribas business.This team is leveraging common tools and frameworks to provide standardized IT services to the business applications.Job Title:Command Center Technical OperatorDate:May 2022Department:ISPL Location:ChennaiBusiness Line / Function:ISPL Reports to: (Direct) ISPL .Grade: (if applicable) (Functional) BP2I, ITGP Number of Direct Reports:Directorship / Registration:NAPosition PurposeEnsure the supervision of the infrastructures and business applications of the BNP Paribas Group. The BP I command center operates in 24x7 and oversees, OPEN and Network platforms for level 1 activities (alerting/incident/requests) DESCRIPTION OF THE MISSION: Command center / pilotage level 1 activities consist of:
• Supervising infrastructure services and application processing and business services
• Controlling the availability of infrastructure services, applications, and business services
• Applying the instructions and/or instructions referenced
According to the defined KPIs and INS, in compliance with the referenced instructions. Responsibilities Direct Responsibilities Alert management (based on Netcool Operations Insight):
• Take into account the alerts
• Arbitrate alerts by human correlation / acknowledgment and/or Incident creation
• Create incident ticket
Incident Management (ServiceNow, group platform):
• Take into account the Incident
• Execute the instruction, Intervention, resolve and/or assign the Incident according to instructions and call the on-call duty according to service range
• Document the ticket
• Apply the instructions (AEL, instruction and/or operating mode).
Management of action requests (ServiceNow, Group platform):
• Fulfill requests on the fly or at a fixed time
• Participate in the realization of requested changes for which the Steering is a contributor
Contributing Responsibilities
• Contribute to improving the quality of service by proposing improvements
• Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope
• Help build team spirit and integrate into BNP Paribas culture
• Collaborate with BP I counterpart team and OPS support team
• Contribute to the regular activity reporting and KPI calculation
Technical & Behavioral Competencies OPEN Operating System : strong knowledges of regular system commands.Strong knowledge of batch schedulers. Linux / AIX activities: Service recoveryCreation/deletion of files/directoryScript launchChanging file permissionsFile moveFile compression/decompressionWindows:Service recoveryOrder launch Schedulers: Autosys: Job/box recoveryRelaunch Jobs at a certain StepPurge jobsetSet jobs to SuccessJob Status CheckViewing logs Control M: Job/chain relaunchMount jobs/chains to planModify jobs/chainsCancel JobGet SysoutChange conditions or time conditions NETWORK Knowledge of network basics, terms, and technologies.Knowledge of regular network commands. (Router, switch, FW ) Specific Qualifications (if required)
• Min 5 years of experience in either of Linux/Windows commands + batch scheduling or
Network and firewalls. Red hat, Microsoft or CCNA, any one certification is desire.
• Team management skills
• Excel and Power point skills
Skills Referential Behavioural Skills : (Please select up to 4 skills)Ability to collaborate / Teamwork Attention to detail / rigorAbility to deliver / Results drivenAbility to share / pass on knowledge Transversal Skills: (Please select up to 5 skills)Ability to understand, explain and support change Ability to inspire others & generate peoples commitment Analytical Ability Ability to develop others & improve their skills Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 7 years Other/Specific Qualifications (if required)Team Management skillsGood communicationCompliance with proceduresReporting / presentation skills, *NA

Keyskills :
retail bankinglegacy systemscommand centerteam spiritit services