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Application Support Engineer

5.00 to 10.00 Years   Chennai   09 Oct, 2021
Zuora
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Application Support Engineer

Our vision is simple, to provide all customers just-in-time solutions empowering them to operate and grow their subscription business.

  • You will be challenged on a daily basis to understand our customers use cases and provide the best solutions the learning will never stop!
  • We offer continuous career development and knowledge training.
  • Our management team grows and motivates individuals through coaching and mentoring, creating a rewarding and challenging work atmosphere.

Come join our subscription revolution!

What would you do all day

  • Ensure an optimal level of customer services
  • Analyze, track and resolve customer issues in a prompt manner to ensure the highest level of client satisfaction
  • Prioritize based on severity and customer impact
  • Handle sensitive escalation issues and conflicting/competing priorities
  • Maintain product knowledge of new functionality and compliance changes
  • Monitor and manage application and back-end batch processes to ensure application uptime requirements and SLA compliance
  • Document solutions into Community articles, leveraging both configuration, customization, and integration
  • Participate in 24/7 global coverage plan, including weekend on-call and holiday coverage

It s essential that you have

  • BA/BS/MS (or equivalent) in a related discipline
  • A minimum of 2 5 years of proven success in enterprise application support and customer service (experience with SaaS would be awesome!)
  • A self-starter with the ability to work independently, yet able to account for their activity.
  • Be a creative, driven, and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance.
  • Ability to work in a globally distributed team environment, liaising with on-site teams and customers
  • Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment
  • Ability to work independently and be a self-starter. Proven results uncovering solutions that meet or exceed customer needs
  • A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
  • Strong communication skills. Able to effectively develop materials that are appropriate for the audience
  • Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences
  • Knowledge of finance and revenue practices or a desire to become a subject matter expert in these disciplines

It would be really nice if you had

  • Experience supporting payment, billing, or tax applications. Knowledge of payment gateway such as PayPal, Stripe, Cybersource, etc.
  • Experience with technologies supporting SaaS applications, including XML, Web Services, HTML, Java, and JavaScript
,

Keyskills :
sqlunixlinuxsql servertroubleshootingvariety of audiencescustomer service operationsuse casesweb servicescustomer servicecustomer supporttechnical supportproduct knowledgeservice operationscareer developmentpaypal integrationapplication su

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