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Application Support Specialist

3.00 to 4.00 Years   Chennai   09 Aug, 2021
KONE
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryEngineering / Construction
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Key Activities

  • Provide Level 1 and Level 2 application support related to Frontline installation operations & supply chain solutions.
  • Experience on applications built on DELMIA Quintiq -Dassault Systemes platform
  • Experience on supporting applications built on Android platform
  • Knowledge on AWS /Azure cloud platform
  • Basic knowledge on SAP platform & SQL database queries
  • Service Management experience with process knowledge on Incident, Service request, Change, and problem management adhering to business SLA (Service level agreements)
  • Responsible for creating Knowledge base articles (KBA) and maintaining CMDB
  • Actively collaborate with business and IT stakeholders in obtaining operations feedback
  • Proactive in Continuous improvement process and root cause analysis (RCA)
  • Exposure to Agile methodologies is preferred
We Expect you have
  • Spot Critical errors
  • Identify proper solution against the demand
  • Good data handling skill & analytics
  • Excellent in Oral & written Communication skills
  • Aware about KONE Installation process and milestones
  • Have great service mindset
Qualification:
  • BE/ MCA/M.Sc. (Computer Science/ IT)
  • Preferably 3-4 years Support experience, in a manufacturing/industry or service/commerce environment or with a consultancy
Tool Knowledge Required
  • Experience in SAP, Mobile Application
  • Any ticketing tools
  • Expert in MS-Project
  • Knowledge Quintiq software is an added advantage
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.Read more on www.kone.com/careers,

Keyskills :
crmcustomer relationsmarketingsalesforcedatabase administrationroot cause analysisroot causesupply chainsql databaseknowledge baseproblem managementapplication support

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