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application support specialist yardi

2.00 to 5.00 Years   Chennai   19 Jun, 2020
RF Managed Services India Pvt Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

DescriptionSummary : Provides support services and training to customers .Essential Duties and Responsibilities : include the following. Other duties may be assigned as required.

  • Provide Yardi client support and technical issue resolution via Ticket System/Portal, E-Mail, phone and other electronic medium.
  • Develope and delivery training as related to specific Yardiapplication and business process including preparation of materials, agenda, exercises and test data required.
  • Develop written business functional specifications for Yardi custom reports, custom applications, changes to security and changes to application functionality.
  • Conduct Yardi training and meetings via conference calls, screen sharing (like WebEx), video conferencing and Skype.
  • Properly document client requests and resolutions in ticket sysem.
  • Traffic, prioritize and route client requests to other internal and external resources.
  • Follow up resources assigned tasks.
  • Stay connected with clients via weekly or monthly status calls.
  • Review time reports from internal and external resources that have provided services on assigned tasks.
  • Manage the Ticket Systen toolset for reports, requests and system data.
  • Train clients and internal and external resources in Ticket System
The Ideal candidate will also possess the following skills:
  • Strong written communications skills in English.
  • Strong keyboard skills.
  • Proficiency in Yardi
  • Strong application analytic technical skills.
  • Ability to deliver training via screen sharing (WebEx like applications) with confidence and clarity.
  • Ability to delivery services via telephone and support verbal directions with clear and details written follow up.
  • Personal and professional demeanor.
  • Internet browsing and email skills.
  • Internet research skills.
  • Problem solving and analytic skills.
  • Application or technical support experience.
  • Experienced in the development of training agenda, and functional specifications.
  • An understanding of the following business functions
    • Basic Commercial and Residential Lease administration
    • Basic Job Cost
    • Basic bookkeeping (i.e. General Ledger postings, AP processing, AR processing)
  • Able to promptly answer support related email, phone calls, ZenDesk and other electronic communications.
  • Able to work independently and efficiently to meet deadlines.
  • Self motivated, detail-oriented and organized.
  • Experience with software issues.
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
  • Minimum typing proficiency: 25 wpm.
About the Organization About RealFoundations: RealFoundations (RF) is a professional services firm, born from a Big 4 heritage, wholly focused on the real estate and building industries. RF delivers world-class business innovation, process outsourcing services and technology solutions. From the building itself to the way its used, operated and financed, no group understands the inner workings of the entire real estate ecosystem as well as RealFoundations. Management Consulting: Design, build deploy strategies and solutions for technology, organizational structure and business process improvement. Managed Services: Outsourced operation of business processes and technology solutions that enable management and measurement of real estate information. Energy Solutions: Leverage Integrated Demand-Side Management (IDSM) to improve energy environmental performance of real estate assets.,

Keyskills :
salesforce crm marketing ustomreports supportservices generalledger customerrelations businessprocess issueresolution testdata technicalsupport databaseadministration equipmentsupply clientsupport

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