APPLY NOW Technical Specialist

Job Description

About Nokia Developing and delivering the industrys only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity. A truly global company, we are 160 nationalities working in more than 100 countries. About Nokia IT At Nokia IT, we are in a fast-paced digitalization journey. We are transforming into a modern, digital organization that globally delivers seamless technology experiences to 100,000 employees, as well as external users across the world, based on trusted IT infrastructure, applications and security capabilities. To build a world-class IT organization, we are looking to find, grow and keep the best talent in various disciplines and areas.Are you a hands-on technologist that wants to use knowledge to create an impact Are you passionate about the digital era Do you value a culture of transparency and accountability, and work with customers in your heart Then join the diverse and global Nokia IT team! Job Description In this role, you will be part of the Infrastructure team, which ensures the stability, availability and high performance of the IT infrastructure that serves Nokia s entire workforce and upholds the technology for almost every single interaction of the company s business. At IT Infrastructure, we set up, maintain and optimize Nokia s enterprise computing and networking capabilities; we administer and continuously advance our Digital Workplace; and we grant IT support to a global community of end-users. On top of keeping our end-users satisfied every day, our immediate strategic priority is to progress rapidly in our aggressive digital transformation and in our journey towards a cloud-based environment. In IT Infrastructure, you are part of a team that is redefining IT and shaping the future of Nokia.Within CDO Infra Networks, the Networks tower manages globally the life cycle, delivery, quality and performance of the Wide Area Network, the internet connections, network traffic management, (W)LAN, DNS/DHCP and all other aspects of connectivity for Nokia Networks offices and partners. To support the digital transformation and the use of cloud services, the transformation into a full hybrid network is proceeding at full speed. Technical support specialist is responsible for IT service management handling Incident management, Problem management, Change management for DNS, DHCP and IP address management with complete knowledge of technical design, functionality, configuration, performance and quality. This is a position in network operations center (NOC) for enabling reliable service operation for IT network services with functional responsibilities including:
• Analyzing production network issues and resolve
• Follow troubleshooting mechanisms and suggest corrective action
• Work in 24x7 support model and provide required shift handover
• Administering service requests and execute network changes
• Own incident ticket resolution end-to-end and find a way to resolve or provide technical workarounds
• Coordinates with junior NOC engineers to analyze the issue, capture new logs if required
• Coordinate with cross technology technical team to resolve the incident
• Track issues that are intermediate in nature until its closure working with multiple stakeholder
• Ensure to provide technical update during the incident management
• Identify the issues root cause and create root cause analyses.
• Identify design related gaps that caused the incident and propose for preventive action
• Work through problem management process to support technical implementation
• Comply to change management process for change implementation
• Engage OEM, service provider to troubleshoot the issue and escalate to get it resolved
• Coordinates solution provisioning and deployment of service
• Additional duties as required and possible remote implementation assistance on special projects
• Helping in ticket management and reporting task
Qualifications
• Bachelors degree or engineering degree in Telecommunications/Information Technology/Computer Science or equivalent
• Minimum of 10+ years experience in Network services, deep knowledge of and management in complex environment
• Strong ability to diagnose network alerts, events or issues
• Good oral and written communication skills, and ability to address conflict with others constructively
• Ability to work in 24x7 work shift
• Good understanding on network technologies TCP/IP, VRRP, DNS, ARP, STP, Trunking, & Port Channeling, VRF, IPsec and TLS;
• Experience in DNS server installation, configuration and service support
• Experience in handling DNS service for large enterprise
• In-depth knowledge of DNS, NTP, IPAM, BIND, and DHCP.
• Experience in handling Efficient IP DNS, DHCP and IPAM and F5 GTMs
• Nice to have experience with Infoblox, Microsoft DNS, Dyn
• Experience in DNS records, TLD, SOA, Root, DNS forwarders.etc Enterprise DNS architecture
• Experience in maintaining IPv4 address space for large enterprise
• Managing IP address via DHCP, RIR with respect to IPv4 and IPv6
• Experience in IPv6 structure, using IPv6 in enterprise, data center.etc
• Knowledge in DNSsec, DNS6 and experience in Anycast DNS deployment
• Experience in managing Internet and External DNS server for large enterprise
• Previous experience of understanding and solving independently complex issues related to DNS services, including external, internal domains
• Good understanding on LAN/WAN technologies, firewalls, virtualization, load balancing,
• Experience in Requirement gathering and Understanding of ITIL processes
• Excellent verbal and written communication skills in English
• Eager and capable to work in a global multi-cultural team and to develop him/her self
• Strong customer focus
• Drive to deliver results, get things done attitude
Additional Information,

Keyskills :
windowstroubleshootingit supportdns serverlife cycleroot causemicrosoft dnslarge enterprisechange managementit infrastructure