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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Finance / Accounts / TaxSales / BD |
| EmploymentType | Full-time |
Position/Designation Area Manager Collection Grade/Level BA01-03/L3 Location City Experience Minimum 5 years of experience, preferably in Financial Services/Banking/FMCG/NBFC Qualification Any Graduate/ P.G./M.B.A. Reporting To Area Manager Collection Number of Reporters Direct - 0 Indirect 0 Summary Role Profile/Job Responsibilities Process related 1. Managing the collections through team of COs/DMAs. 2. Responsible for the collections performance on various collection parameters such as Arrear resolution, Bucket wise resolutions including the Roll forward rates, Loan loss provisioning, Penal interest collection for the assigned geographical area. 3. Travelling to all the locations within the area on monthly basis to review the performance of each field location. 4. Periodic performance review of the CO s & keeping close control to ensure the achievement of allocated collection targets 5. Monthly review of the agency performance, taking action against the low performer COs, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies. Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids. 6. Periodic evaluation / correction of the field capacity as per the Avg. Collection Ratio (ACR) 7. Ensuring smooth execution of the various strategies/drives planned by HO/RO for day to day collection performance improvement. 8. Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo 9. Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases 10. Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence. 11. Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members 12. Daily productivity MIS should be maintained & shared with the higher management along with the analysis 13. Monthly team meeting at hub location for performance review & setting the targets for the next month 14. Managing the customer service escalations for collection related issues. 15. Providing inputs on the geo limits, negative areas in the geographies handled 16. Escalation of sales related issues (registration, dealer service issues, etc) for the delinquent cases with the ASMs on a day to day basis Key Performance Area 1. Achieving the target allocated for the hub 2. Reducing the flow rate to the next buckets 3. Managing the Cos & maintaining their performance 4. Managing the Agencies & monitoring their performance Skill Sets Required 1. Negotiation skills 2. Managing teams 3. Relationship Management 4. Result orientation 5. Multitasking,
Keyskills :
compliancemanagementmonitoringegotiationskillsperformancereviewrelationshipmanagementcustomerservice