Assistant General Manager

Job Description

Work closely with and assist the General Manager in his day to day operations. Delegates and assign duties to HODs and observers performance to ensure adherence to hotel policies and established operating procedures. Responsible for conducting in house training to employees and HODs in the hotel or a regular basis. Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations. Responsible for monitoring the Guest feedback on Trip advisor, OTAs etc. and hotels GSTS and RSTS surveys. Receives and resolved or assists the General manager in resolving guest complaints and service recovery process. Responsible for selecting or assisting in the selection of hotel staff and in charge of processing all new hire paper works. Responsible for reviewing employee performance and conducts personnel actions such as disciplinary actions and terminations. Responsible for maintaining accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc. Work with and assist the General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager. Adheres to all franchise and company procedures and regulations as well as standard operating procedures. Responsible for enforcing full compliance to Hotel operating controls, SOPs, policies, procedures and service standards. Ensures the objectives and goals of the hotel and property owners work together to achieve brand positioning and success. Take responsibility and build owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. Work with and assist the GM in key property issues including capital projects, customer service and refurbishment. Work with and assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines. Responsible for performing daily, weekly and monthly property inspections. Ensures property, grounds, physical plant and work areas maintained to standard. Builds strong working relationships and communications with hotel staff, HODs and other departments to ensure maximum operating effectiveness and fulfilment of special event need. Cover shifts is all departments as scheduled by the General Manager. Responsible for Monitoring maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM. Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need. Performs sudden audits on rooms and other operating areas. Responsible for Providing effective leadership to hotel team members. Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards. Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures. Work and Assist the GM in in all aspects of business planning. Must be available 24/7 in case to respond to any guest or employee emergencies. Responsible for Corporate client handling and take part in new client acquisition along with the sales team whenever required. Assisting in residential sales as and when required and development with strong sales prospects. Respond to audits to ensure continual improvement is achieved. Show capacity to perform other duties as assigned by the management. Part of the disciplinary committee that sits on any case that involves employees under his / her supervision. Play a part as needed in the interviewing and hiring of employee team members with appropriate skills. Identifies the developmental needs of hotel staff and provide coaching, mentoring to improve their knowledge or skills as required.If youre interested, Kindly forward your cv to:- hidden_email

Keyskills :
leadershipcommunication skillsbudgetingcustomer service