Assistant Manager (BA4)

Job Description

Meet agreed service delivery standards for quality and timeliness break resolutionHave a strong understanding of regulatory environment and be aware of recent regulatory changes applicable for OTC marketProvide independent oversight over the status of the control environment for the unit responsible for ensuring all deadlines are met in a timely manner and issues are communicated to senior management immediatelyAct as subject matter expert and go to point of contact for the desk and escalationFacilitate resolution of aged breaks and escalate on high risk break itemsProviding good customer service and communicating with clients, trade support or front office and respond promptly to queriesActively set and support a culture of continual improvement and target setting for the team.Set stretching objectives for self and team and deliver against those objectivesLead, motivate, and develop teams to create a high performance culture and enhance the knowledge base, skills, talent and capabilityDemonstrate effective use of performance development, share best practice, identify successors and develop a culture of coaching and developmentCommunicate progress against plans, achievements and challenges. Encourage feedback in addition to ensuring that the teams have the correct training and tools to undertake their duties to the highest standards, delivering a world class service to Barclays clientsPerform appraisals for team lead layer, providing guidance and career supportBe able to confidently speak to the challenges faced by the team during high level break report meetings with senior stakeholders, taking ownership and responsibility for breaks held by the groupContinually analyze business information to identify process and system improvements for increasing business efficiency and effectiveness and play an active role in overseeing their successful implementationDocument process flows and identify key process changes required to improve efficiencies. Evaluate cost versus benefit. Implement action plans and conduct working group sessions for projects. Identify technology needs that would streamline the end-to-end processWhat we re looking for:Comprehensive knowledge and experience in managing the operations of FX, MM, NDF ProductsStrong ability to communicate and build strong relationships with Clients, Infrastructure and Front Office stakeholderExceptional interpersonal and excellent verbal and written communication skills to confidently and independently manage a team with effective time and people management ensuring all deliverables are met and/or exceededAbility to identify risk in any process and ensuring that effective controls are designedStrong analytical skills and detail orientatedUnderstand the concept of FX settlements mode (i.e. CLS, gross and net-settlements)Detail-oriented with the ability to multi-task, prioritize work assignments, communicate effectively with internal staff and clientsSkills that will help you in the role:Strong focus on risk and controlsFlexible attitude to hoursGood service/client orientationAttracts top talent with an eye toward team and culture fit; helps transition on to team quickly for speed to productivityUses delegation, development, feedback and coaching effectively to deliver results and retain talent; viewed as effective by direct reportsDeals with performance issues in a direct and timely manner; makes difficult decisions when necessaryAbility to work under pressure and multi-taskAbility to influence others whilst providing support in a high pressure environment and capability to work independently.Strong interpersonal skills and extensive communication experience at various levels.,

Keyskills :
sales mis accounts tat banking highpressureenvironment buildstrongrelationships straightthroughprocessing frontoffice tatementsofw ksow tradesupp