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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Advertising / MR / PR / Events |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Installation and Field RepairKPI / SLA management (with ISPs and at own Service Offices)Selection, appointment and management of In-source staffTimely Installation and FRMonitoring of timely W/O schedulingFollow through process from arrival till activationETA and IMA calls and complaints.Quality of Installation and FRPolicy & Process Compliance Ensure that the organisation s processes and policies are adhered to.Provide regular input to keeping our processes in alignment with our service philosophy Easy & Simple.Provide input to planning, training and quality as applicable.Customer Satisfaction Ensure that all necessary actions are taken based on the annual CSAT survey.Take quick action on input provided by the Central Quality and Process Improvement team (monthly trackerto correct processes and / or any undertake other tactical measures.People Management and Development Select, Develop and Retain quality manpower (in-sourced manpower).Provide timely and necessary input to people on performance.Ensure that the KPIs and SLAs are understood and communicated to all individuals (such as ISP owners, coordinators, Team Leaders, Engineers and our in-sourced manpower).Maintain transparency in dealing with people and performance management.Productivity and Cost Effectiveness Improve productivity continuously (without compromising quality) and therefore, keep costs at optimum levels. (by having a constant watch over FRs, studying repeat WO and providing necessary inputs to the engineer and ensure continuous viewing for customer), Experience 3-8 years with B.E/Btech
Keyskills :
salesmisaccountstatbankingsla managementprocess complianceprocess improvementispetaslakpifrsimaslascsattrainingplanningalignmentengineers