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Assistant Manager Operations IT

6.00 to 8.00 Years   Chennai   29 Jan, 2020
AstraZeneca
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryPharma / Biotech
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

Title: Assistant Manager - Operations ITLocation TRIL GTCGCL D1Service Lead for supporting Manufacturing Applications Reports to OSM (Operations IT)The main responsibilities of the role are to:

  • Ensure optimum performance and stability for multiple systems for the Manufacturing Systems capability for AstraZeneca Operations
  • Act as an SME for the suite of Manufacturing applications providing technical consultancy where ever applicable
  • Own the service delivery for the applications in manufacturing portfolio ensuring the process of incident, change and problem management is rightly followed
  • Achieve target KPIs like SLA, TTR and work out strategies to be able to meet the organizational demands
  • Manage a team of support analysts and their deliveries in a well-controlled manner
  • Run service introductions for any new service that gets added into support scope
  • Engage in continuous improvements projects like infra refresh and own the impact analysis and implementation
  • Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups
  • Regularly interact with System Owners/business users to identify pain points, areas of improvement and to mint innovative solutions to address the pain areas
  • Liaise with multiple stake holders including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements
  • Collaborate and connect effectively with global counterparts to deliver effective service
  • Engage in new hiring when new demands arise
Essential Experience: (Must have skills)
  • 6-8 years of prior technical support experience handling business critical applications
  • Should have experience in ITIL processes like incident, change and problem management
  • Strong in people management and processes like goals & performance management
  • Should have 24/7 support experience for critical systems
  • Should be able to work collaboratively and efficiently with multiple teams in multiple geographies.
  • Experience on Windows/UNIX application environment and understanding of client-server / distributed computing concepts
  • End User First mindset to understand business needs and flexibility to adopt to business demands
Supplementary Experience: (Useful additional skills)
  • Familiarity with life sciences (Pharma) domain concepts, workflow and terminology
  • Development and troubleshooting experience on web applications built on the Microsoft .NET framework (ASP, VB, C#)
  • ITIL certification
  • Good understanding of PAS -X or OSI PI or any other MES/Historian systems
  • Experience handling GxP systems and knowledge on Pharma IT quality process
Educational QualificationsUG - B.Tech /B.E. or other equivalent technical qualificationsPersonal Attributes:
  • Keen to acquire new skills and work on new technology products
  • Should be able to work in 2 shifts (6AM to 3PM & 2PM to 11PM)
  • Ability to work independently, as well as in a team environment
  • Logical mind with keen analytical skills
  • Clear and concise communicator, in born written and verbal
  • Ability to respond well to pressure
  • Strong interpersonal skills with ability to work effectively across team boundaries
  • 100% compliance with company ethics and policies
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Date Posted08-Jan-2020Closing Date25-Feb-2020,

Keyskills :
sales mis accounts clientserver impactanalysis servicedelivery supportanalysts resolvingissues webapplications technicalsupport peoplemanagement problemmanagement etframework

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