| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Assistant Manager - Training - Mumbai 4 - 6 yrs Global Professional Services Chennai 08/05/2014 HR Service for All Categories Job/Ref No: AM/Mahape/Domectic/BPO UG - Any Graduate - Any Specialization Key Skills: Training and development 4 - 6 yrs rekha@gpsconsultant.co.in Assistant Manager - Training Number of Vacancies 3.60 - 4.20 Lkh/annum CTC Description Minimum 04 06 years of BPO - Voice and Back Office Experience in Online retail customer service Minimum 02 years in Training Development Minimum 01 years in Team Manager role Strong Customer Service Attitude Excellent communication skills Written and Verbal Strong experience in Training Delivery on Product, Process, Systems and Soft Skills/Customer Centricity in online marketing customer service support Team management experience in Training Operations and Training Delivery Conflict resolution skills Analytical thought Process Knowledge of sales and upsell Working knowledge of Content Development TNI and TNA Understanding and implementation Principal Duties and Responsibilities: Implementation of the Training policies Managing complete training lifecycle - Training Calendar, Roll- out, Feedback, Control Mechanism, Analysis and Reporting along with classroom delivery Training Delivery, Operations and Solutions Training NHIT Batches and refreshers as and when required Develop Action plans and report out the improvement process Assessing the quality of training, adherence to training plan, schedules, content and delivery Coordinate training and maintaining records Certification closure for the New Hires as per the standards and expected output LMS reporting Training and Induction of newly joined Employees Creating awareness on new product launches Involved in developing short term training capsules based on specific needs of the business or new product launches Strong Experience in implementing data analysis and sharing findings without getting under any influence Analyze Audit data, Compliance, Communication Process related data Participate in calibrations to ensure consistent scoring feedback delivery approach Support floor Training Initiatives: Resolution Communication /Vitality Trainings etc. Monitor calls on Communication, Soft Skills, and Process Compliance Parameters as and when needed Team Manager, Direct reporting to Training Leadership for Business (Deputy/Group Manager) Direct Control Area : 01 Lead Associate Training Important Notes 6 Days Working Rotational Shifts No Transport Minimum 0%; Maximum 25% Customer Service Support - Online Retail UG - Any Graduate - Any Specialization PG - Any Postgraduate - Any Specialization Mahape, Mumbai,
Keyskills :
employeeengagement sales customerservice marketing behaviouraltraining newhires backoffice softskills dataanalysis onlineretail teammanagement onlinemarketing trainingdelivery processcompliance lass