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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Assistant Manager- Travel Sales Operations - Mumbai Travel Sales Operations Exp Global Professional Services Chennai HR Service for All Categories Job/Ref No: AMOPS/Mahape/Domectic/BPO Graduate / Post Graduate Key Skills: Oper Travel Sales Operations Exp Assistant Manager- Travel Sales Operations Number of Vacancies 4 - 4.6 Lkh / Annum Fadhaludheen / Rekha Description Graduate, Experience in Travel Industry, Voice and EBIZ. Experience in B2C Call Centre: International Holidays / Domestic Holidays / Forex /Visa Others Analysis and Independent decision- making, Leadership Qualities. Must have earlier managed a team and should be on papers also. 6 day working, 24/7 shifts, rotating weekly off. Excellent communication Soft Skill Should have exposure to handle sales process and worked on Sales Targets preferable from the Travel / Hotel / Airline Industry Should have managed / worked in a voice process (BPO / Telesales experience preferred) Should possess drive and clear understanding on SLA delivery / Responsible for maintaining and achieving team SLA targets and conversions and revenue targets Facilitates and coordinates all team requirements Drive team members to meet/exceed customer requirements (SLAs) . Excellent people management and communication skills Ability to work under pressure in stringent targets Managing Attrition Timely escalation of people issues. Identification of soft skills, training needs and responsible for Process Training of each Team Member Linking process SLAs to Agent KRAs and driving team behaviour based performance Incentive / Performance Management monitoring Guiding and coaching team members, Building relationship within team People Development while maintaining discipline within team, Implementing corrective actions as required Call taking as per process requirements Managing a team, Client management, Self starter, Effective communications Skills, Coaching and Development of his Team Members, Driving sales Numbers ,
Keyskills :
international callcenter managingbenefits leadershipskills revenue graduate all independent agent understanding