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Associate Analyst ServiceNow

3.00 to 6.00 Years   Chennai   25 Mar, 2020
AstraZeneca
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryPharma / Biotech
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

Job Title: Associate Analyst- ServiceNow Location: TRIL GTCGCL: C1Job SummaryServiceNow Consultant is responsible to provide Development and Operations support for ServiceNow Enterprise Cloud based ITSM application. The Development support includes the responsibility of collecting requirements, discussing the requirements with the stakeholders, understanding the requirement, configure/develop the requirement in ServiceNow with expected quality and meet the project deadlines. The Operations support includes the responsibilities of monitoring the Incident and request queues, meet the MTTR and SLA requirements of the organization, ensure that the Incident, request are fixed within the required SLAs and ensure highest customer satisfaction.The additional responsibility includes

  • Meeting compliance and quality requirements of the organization
  • Highly motivated with professional individual who can contribute and support the organization in every aspect of the organization s growth and expectations
Job DescriptionRole and Responsibilities
  • Development and operations support for ServiceNow
  • Customization of ServiceNow
  • configuration of ServiceNow
  • system monitoring
  • performance tuning of ServiceNow
  • incident handling
  • request handling
  • end to end BAU support
  • Agile based delivery model
Essential Skills and experience
  • Minimum 3-6 years experience in ServiceNow (Must) with overall 5 years of IT experience in development project
  • Strong experience in ServiceNow development using most of the ServiceNow tools and features such as Business Rule, Script Include, Client Scripts, UI Policies, AJAX, Glide Scripting, Java Scripting, Jelly Scripting, Service Portal, Angular JS, Widgets, Workflow, Catalog Development, UI Page, UI Scripts, UI Action, Inbound Action, Notifications, REST & SOAP APIs, Workflow Custom Activities, SQL, Database (Must)
  • ITIL Foundation certification (Preferred)
  • ServiceNow Administration certification (Must)
  • Service Portal Development (Widgets, Angular JS, Server Scripting, Client Scripting, HTML, DHTML, CSS, Pages, Portal Configuration)
  • Integration of ServiceNow with external tools using Web Services & REST APIs
  • Various module implementation experience (ITSM, ITOM, HR, Finance, GRC)
  • Ability to learn new technology and adopt changing business requirements
  • Experience in Performance Analytics (Preferred)
  • Export and Import
  • Discovery
  • ServiceNow Implementation Certification (preferred)
  • Strong customer handling and communication skills (must), ability to collect requirements, translate requirements into Technical design (detailed design) , development of requirement in ServiceNow, fix any defects, support UAT
  • Experience in handling Agile based delivery model
  • Able to deliver high quality deliverables
Desirable Skills and experience
  • Good knowledge in Perl programming
  • Basic knowledge in Python
  • Strong and in-depth knowledge in JavaScript
  • Good knowledge in Java-J2EE
  • Strong RDBM/SQL knowledge
  • Basic knowledge in Unix-SHELL Scripting
  • Good knowledge in Power Shell scripting
  • Service Portal Development
  • Networking Knowledge
  • Experience in Reporting and Data Analytics tools
  • Any operations and Monitoring tools knowledge
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Date Posted21-Feb-2020Closing Date13-Apr-2020.,

Keyskills :
customer relationscompliance researchrisk web servicesdata analytics technical designcatalog development

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