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Job Location | Chennai |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Education / Training |
Functional Area | Sales / BD |
EmploymentType | Full-time |
Wouldbe part of the customer services team handling Inbound calls / outbound fromCredit Card holders. Needs to ensure all Customer Services Complaints Queries are resolved as per the TAT defined. Responsible for achieving the callcenter targets on a daily basis like AHT, Productivity, Cross sell, retention,First call resolution along with ensuring high quality of service with zerounscheduled leaves/ absenteeism. Would be required to contribute to cross selltargets through inbound as well as outbound channels. Job requires Compliant toBusiness Policy, processes and procedures. Need to take additionalresponsibilities identify process gaps on process improvement and bettercustomer experience
Must have Qualification-
Graduation from recognized University Proficiency in Spoken Telugu
,Keyskills :
qualityofservice callcenter teamhandling inboundcalls outboundprocess processimprovement customerexperience tat telugu outbound retention Multicast VirtualPrivateLANService LDP CiscoCertifiedInternetworkExpert MPLSVPN CCIP DiffServ HotSt