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Job Location | Chennai |
Education | Not Mentioned |
Salary | Rs 1.5 - 5 Lakh/Yr |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
What you ll be doing.The Associate Director position will be responsible for end to end delivery of the Customer Experience platform - Omni experience influencing the choices and experiences of Verizon customers in performing various transactions related to sales, service, and support. You will be responsible for building a highly motivated and talented team, coaching and mentoring them to deliver high-quality products and services. You will partner with US and India Director teams, business units to establish goals, influence and effectively communicate the vision set by Senior GTS leadership.In addition, you provide leadership that promotes teamwork, employee respect, empowerment, and open communication. Sets strategic direction and govern delivery for Wireless business, develops and maintains SLAs alongside internal business partners that meet or exceed customer expectations. Develop and adhere to budget while meeting or exceeding expectations and goals/metrics. Work very closely with the cross-functional GTS & business teams to understand system and process constraints, improvements, and proactive communication to known issues that may impact customers.Analyze technology trends, adoption and discover opportunities for growth. Review tracking reports and stays continuously updated on results. Develop strategies for application leads to support growth opportunities for products and services. Remain current on all wireless/mobility products and services, industry and competitive trends, and reinforce findings with the team. Recommend, develop and implement process improvements. Resolve customer complaints in a timely manner. Derive actionable insights from the voice of the customer.
Keyskills :
financeadvisorycompliancereportingcustomer relationsend to end deliveryenvironmental impact assessmentbusiness process transformationlife cycleunit testingmusic makingdata securitybusiness case