Associate Vice President

Job Description

Department/Function: BFSI Job Grade/Level: 8b Direct Reporting: Sub Vertical Head Indirect Reporting: # of Direct Reportees: 4-5 # of indirect Reportees: 1000+
1. Job Objective
The delivery leader is accountable and responsible for driving vertical growth, P&L, Operational metrics jointly with the VBUs and sales leader and maintaining existing client relationships in order to ensure achievement of planned growth and delivery targets.
• To bring retail (B2B/B2C) industry knowledge, best practices, innovation and cutting-edge technology to our clients in the BFSI industry to deliver business value
• To work with leading BFSI clients, to help maximize value to the client in the business
• Looking for individual with hands-on experience in defining and implementing strategy programs in the area of business transformation, define and optimize go-to market channels, design the product and services, increase customer life time value, define service to delight customers and optimize marketing spend.
• Experience in Pricing & new Product/service design: leveraging analytics to design new products and services in the banking and financial services space.
• Domain experience in Retail Banking, Commercial Banking, financial Service, capital market, insurance and similar industries in UK/US market and Banking/ Financial Solutions.
• Preferred: Experience of working with Banking and financial service institutions clients (preferred experience Europe, US)
1. Key Responsibility Areas
# Key Result Areas Activities 1P&L Management
• Create, strategize and sign off P&L budgets along with the Sub-vertical leaders, Handled accounts (P&L) spread across various GEOs.
• Ensures the vertical achieves its MTD/YTD, Q on Q targets: Revenue, EBTIDA, Operational metrics - EE and EN and aligned SG&A costs
• Conducts monthly reviews on revenue margin, pipeline, utilization
• Identify key parameters of improvement for vertical growth and margins
• Lead and implement all cost related initiatives for VBUs and direct projects
2Sales & Client Management
• Create strategies and deliver best in class service to clients and ensure renewals of existing partnerships - primary responsibility for EE (Renewals and Extensions)
• Identify opportunities for cross sell in the existing accounts
• Co-own, support and propose new domain offerings/cross-sell to existing clients
• Build Industry partnerships and come up with new offerings, solutions for the vertical
• Support Sales and Delivery teams in proposal/solution development
• Supporting onsite presales and customer presentations
• Sharing customer insights with practice/sales teams, to ensure offering development in line with customer requirements
• Exposure of long term planning and execution
3Service Delivery and Project Management
• Project, Program and Portfolio Management, Process Improvement, Change Management, Risk Management, Financial Reporting, Six Sigma, DMAIC, Agile, SCRUM, Lean, Account Management, Business Development, Quality Assurance, Business Analysis, Cloud Operation
• Decide delivery account structure for all accounts under the vertical
• Responsible for the overall delivery of the vertical
• Ensure smooth operations delivery and in alignment with agreed targets
• Govern and liaise with VBU delivery leaders to ensure high-quality and on-time project delivery
• Drive quality initiatives as suggested by central teams. Own all SG&A improvement projects for the vertical driven by central teams
• Responsible for issue resolution in vertical. Identify requirements for PMO involvement in critical situations
• Drive change management with agility basis business needs
• Proven record of initiating, establishing & delivering large programs in FPP / T&M model
• Ensure vertical operating metrics are in line with target
4Performance Management
• Excellent People Management skills with strong ability to lead & mentor the team
• Cascade vertical level goals to practice and account delivery teams
• Manage performance, rewards, careers and appraisals for teams
• Monitor overall vertical employee performance
5Resource Management & Utilization
• Own operating plans and identify overall resourcing and project staffing requirements along with RMG
• Bench management
• Periodically review overall people operating plan and utilization
6Training & Knowledge management
• Identify capability gaps and build capability for around program management, project management
• Identify and sign off training needs (internal/external) basis requirement
• Identify training opportunities for enhanced productivity basis industry practices
• Publish white-paper/articles
1. Key Performance Indicators
Financial
• Vertical P&L
• Revenue
• Gross Margin & Net contribution margin
• All aligned direct vertical costs
• EE and Change Requests target achievement and cross sell
Customer
• CSAT/Customer feedback/NPS
Process
• Vertical utilization (Project utilizations)
• Cost per employee, sub-contracting costs
• Attrition rate for accounts in Vertical
• Quality of Delivery (SLAs, KPIs)
• Organizational pyramid
• Job rotation of resources
Learning & Growth
• VBU Attrition , high performer attrition
• VBU ESAT
• Diversity in L1 & L2 roles
• % of L1 and L2 positions successors identified
1. Stakeholder Interactions
Type of interaction Interaction with Roles Nature of interaction Internal Within TeamSub Vertical heads, Account Delivery ManagersProject, delivery based interactionsTeam interactions on a daily basisWithin Function/ BUsSales vertical leads, VBU project leads, PMO Client, Project based interactions on a daily, weekly or need basedOutside own functionCEO/COO, CDO, MD, VBU Delivery Heads, VBU Heads, Geo heads, Large Account teams, Corporate teams, QualityDelivery, solutions, growth based interactions on a weekly, daily, monthly basis External ClientsInteraction with CTO heads of current/prospective clients, auditors Negotiations, Liaison, Delivery Solution based interactions on a weekly/monthly/quarterly basis
1. Job Specifications
Qualification Min. qualification requiredMasters/Professional DegreeAny mandatory certifications /skills requiredPMI certifications, Black Belt Relevant Experience Min. no. of years of relevant experience required20+ years Technical /Functional Capabilities Job Specific knowledge and skills1.Knowledge of Global IT systems and infrastructure2.Client facing experience 3. In-depth knowledge of domain Industry and business environment3.Analytical and problem-solving capabilities Behaviour Competencies Job Specific BehavioursLeadership, Solutioning, Customer Service, Accountability, Judgement and decision making, Communication,

Keyskills :
business developmentcapital marketrisk managementsalesmarketing