Associate Vice President Process Lead Reporting & Analytics Operations

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.JOB PURPOSE:Lead and manage the Information Management, Business Performance Reporting & Analysis, Sales Performance Management and ScorecardsThe key requirement for the role is the ability to understand the business, develop data-driven solutions to address business problems and independently manage end-to-end project communication with business partners, mentor junior analysts, lead by example and display a proactive learning attitudeKEY RESPONSIBILITIES:Partner with Senior Leaders, GPM and Stakeholders on various initiatives, in line with organization objectivesContinually reviewing all assigned processes in order to identify opportunities for quality and process design improvementEnsuring total customer satisfaction by providing quality service, that is error free, submitted in a timely manner and communicated effectivelyContinuous Improvement in Productivity to the standards prescribed from time to timeManage data & information support for all the key initiatives of business units across Retail Bank supporting country & group teams.Participate in Projects by performing UATs as & when required (e.g. UATs on report conversion/migration due to Data-Mart enhancements).Work with Group SBIM team on setting up guidelines related to data security governance in line with Group Policies and monitoring/tracking the team s compliantProvide guidance to Group/Country SBIM teams on matters related to data governance and solutions to enable delivery of information to stakeholders in a secured, timely and efficient mannerWork closely with DW and Ops function of Group SBIM and the data warehouse team on solutions to resolve identified production issues which are impacting the existing infrastructure/solution covering data quality, data assurance, refresh timeliness, data security governanceManage the infrastructure need of the teamProactively managing/monitoring the processes around data warehouse access application, approval and user access reviewTo work closely with the Project teams (Business & Technology), to review the integration of new functionality / technology implementation projects initiated and ensure that these projects are in line with the Information Management Policy requirementsManage analytics support for all the key initiatives of all segments/products of Retail BankAnalytics support spans across entire gamut of business - Customer Acquisition, Portfolio Management, New Product DevelopmentManage analysis & reporting across all Retail products/segmentsManage processes leading up to scorecard performance tracking and incentive calculationInteract with metrics owners across various functions and get end to end understanding of the metrics and applicability of the same across various ScorecardsUpholding the Values of the Group and Company at all timesResponsibilities include recruitment, training, mentoring, work supervision and performance appraisalProvide development opportunities through regular engagement, ensuring that all staff is aware of the opportunities available in order to help them succeed within their roleKEY RELATIONSHIPS:Group RB, SBIM, all the CFD, GFD, as well as Business Finance teams for the countries.Project teamScope HR, HRSSC, Finance, Compliance, Quality, Program Management Office, Corporate Communications, Technology, ISCIOther Teams for the countries within GBSKEY MEASURES:Seamless service delivery of processes migrated to GBS.Meet or exceed the service levels agreed with the customers.Effective system of financial and operational controls and quality standardsGrowth of GBS as per plan agreed with the project team.Productivity, process improvements initiatives done in GBSEmployee satisfaction surveyCustomer FeedbackREPORTS TO (Primary): GBS RAO VP SBIMDIRECT REPORTS: Analyst/Assistant Manager/ Manager/Senior ManagerApply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages .,

Keyskills :
sales marketing businessdevelopment management accounts dataquality datasecurity projectteams processdesign businessunits servicelevels datagovernance servicedelivery eportinganalysis