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Job Location | Chennai |
Education | Not Mentioned |
Salary | 4,00,000 To 4,25,000 p.a. |
Industry | Call Centre / BPO / KPO |
Functional Area | ITES / BPO / KPO / LPO / Customer Service / Operations |
EmploymentType | Full-time |
ITES / BPO / IT (preferred domain - F&A, BSFI and Customer Service experience while other domains can be looked at) Work Experience: 9+ years of experience in Process Transformation, Process Automation, Operational Excellence, Quality 13+ yrs of overall experience (Business Process Management /Outsourcing Experience preferable)Assigned Role:Key Skills: Six Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment background Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap Should have delivered large scale end-end Process Transformation projects for global clients Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project. Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and ExcelDomain : Good HRO background & Telecom billing Background (Either of them . Purely OPERATIONs profile (NOT someone who is supporting the technology industry). Need to come from a 3rd party BPO background. Need someone who is supporting the 3rd part clients Candidates Should be from the Transition team . NOT looking for people who are supportiing transition from an operations standpoint but Looking for TRANSITION TRANFORMATION folks. L5 & 6 : Who have done FTE transition of 500 & above in their career. Global third party transition experience is a MUST. Target companies : Capgemini, Genpact, TCS, Cognizant, Hewitt (Now Wipro). Maersk etc Should be open to Travel (20-30% )