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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Rs 1.0 - 6 Lakh/Yr |
| Industry | otel / Restaurant |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Job Details: Acts with integrity, honesty and knowledge that promote the culture, values and mission of Third Wave. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift. Assists with new buddy training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on buddy performance during shift. Contributes to positive team environment by recognizing alarms or changes in buddy morale and performance and communicating them to the store manager. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to buddies on shift to ensure operational excellence and to improve buddy performance. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Third Wave operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all buddies during each shift. Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Qualifications and Skills Customer service experience in a retail or restaurant environment Required Knowledge,Skills and Abilities Ability to direct the work of others Ability to learn quickly Effective oral communication skills Knowledge of the retail environment Strong interpersonal skills Ability to work as part of a team Ability to build relationships Job Type: Full-time Salary: 100,000.00 to 600,000.00 /year Experience: cafe/restaurant/food or retail outlets: 1 year (Preferred) Education: Higher Secondary(12th Pass) (Preferred) Location: Chennai, Tamil Nadu (Preferred) Language: english (Preferred)
Keyskills :
communicationuildabilitystrongrelationshipsinterpersonal