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BMC-helix remedy

8.00 to 12.00 Years   Chennai   09 Jan, 2023
VEGA Intellisoft Private Limited
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Well versed with ITSM Process & Remedy Tool. Needs to have good knowledge in ITSM and ITIL process. Needs to have hands-on experience in customization. Needs to have hands-on experience in trouble-shooting and shall be able to fix issues immediately. Needs to have hands-on experience in CMDB, integrations and AR System configurations. Needs to have knowledge on B2B framework development. Needs to have hands-on experience in ITSM modules (IM, PM CM, SRM modules, CMDB, Smart Reporting, DevOps solutions etc.) ITIL V3 Foundation certification Knowledge of help desk operations and fundamentals Hands-on experience with Remedy ITSM Suite administration and development Accurate and timely reporting of all MIS to Operations, Senior Management and other customers. Develop and establish operating policies, ITIL practices, internal controls and best practice approaches for computing and information technology systems / services Monitoring the effectiveness of incident management/Problem management/change Management and making recommendations for improvement Good understanding of foundation Data Design and Data Load Coordination and management of Major Incident Management process activities Ability to identify problems at an early stage and solve them effectively Preparation of forecasts, and evaluation of the actual impact of changes Identify, analyze and prepare risk mitigation tactics Ensuring timely handling of all service requests submitted to the Service Desk Key Skills: Well versed with ITSM Process & Remedy Tool. Needs to have good knowledge in ITSM and ITIL process. Needs to have hands-on experience in customization. Needs to have hands-on experience in trouble-shooting and shall be able to fix issues immediately. Needs to have hands-on experience in CMDB, integrations and AR System configurations. Needs to have knowledge on B2B framework development. Needs to have hands-on experience in ITSM modules (IM, PM CM, SRM modules, CMDB, Smart Reporting, DevOps solutions etc.) ITIL V3 Foundation certification Knowledge of help desk operations and fundamentals Hands-on experience with Remedy ITSM Suite administration and development Accurate and timely reporting of all MIS to Operations, Senior Management and other customers. Develop and establish operating policies, ITIL practices, internal controls and best practice approaches for computing and information technology systems / services Monitoring the effectiveness of incident management/Problem management/change Management and making recommendations for improvement Good understanding of foundation Data Design and Data Load Coordination and management of Major Incident Management process activities Ability to identify problems at an early stage and solve them effectively Preparation of forecasts, and evaluation of the actual impact of changes Identify, analyze and prepare risk mitigation tactics Ensuring timely handling of all service requests submitted to the Service Desk Location: Bangalore, Chennai, Hyderabad Required Experience: 8-12 yrs,

Keyskills :
help desk operationsmajor incident managementenvironmental impact assessmentar systemv3 foundationrisk mitigationsenior management

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