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Branch Manager - Retail Branch Banking ,Thalambur

5.00 to 10.00 Years   Chennai   03 Feb, 2021
Talent Leads HR Solutions Pvt Ltd
Job LocationChennai
EducationNot Mentioned
SalaryRs 8 - 10 Lakh/Yr
IndustryConsumer Durables / Electronics
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Roles and ResponsibilitiesResponsibilitiesLead a result oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management, Operation and risk.Own all branch-banking objectives and overall branch supervision, Ensure achievement of overall Branch Targets by generating business and cross salesKey Customer Relationship Management & supervision of all High Net Worth customer programsEnsure all components of the branch sales model function as per designComplaints HandlingReview Branch Operations reports Managing teller operations and vaultBranch Merchandising & co-ordination with Marketing at product level Review vault register and Key RegistersReview Suspense & Dummy accountsEnsure compliance with Banking rules, Regulations & Procedures Periodic review of progress vs. objectives. Ensure clarity of Business objectives among staffAdherence of sales process & Operational ChecklistReview and ControlReview vault /Vault& Key register, Monitor Physical verification of cash (Periodic).

  • Audit Rating
  • No frauds / Operational Errors .
Review Suspense & Dummy accounts
  • Ensure compliance with Banking rules, Regulations & Procedures
  • Periodic review of progress vs. objectives
  • Ensure clarity of Business objectives among staff
  • Adherence of sales process.
  • Competency
    • Execution Excellence:
  • Planning
  • Continuous improvement
  • Quality Result
  • Business Knowledge
    • Managing people & Relationships:
  • Collaboration
  • Customer delight
  • Promoting HDFC Values
  • Coaching
  • Conflict Resolution
    • Personal Effectiveness:
  • Ownership
  • Feedback and Active listening
  • Clarity of expression
  • Analytical Ability
  • Influencing
  • Decision Making
  • Assignment of Work
    • Liaison with external customers, retail marketing, audit, IT, product development group, retail operations, clearing, currency chest, ATM vendors, other functional heads on case to case basis, and RBI officials
  • Educational Qualifications
  • Key Skills
  • Graduation: (Min)
  • Certifications:
  • AMFI Certification(Optional)
  • IRDA Certification(Optional)
  • NCFM Certification (Optional)
  • Internal Certification-NR Modules-(Optional))
  • Strategic Vision
    • Business UnderstandingPlanning &OrganizingInitiativeDecision MakingNumerical and Analytical AbilityAccuracyDevelop Subordinates and teamCommunicationResponse TimeSales / Marketing skillsInterperonal skillsHands on approachAggressiveListening skillsAbility to work under pressureTeam PlayerConfidenceAdaptabilityInfluencing skillsMonitoring skillsImplementing skillsMentoringExperience Required
    • Minimum experience in years 3 to 10 yrs
    • Exposure to banking preferable
    Major Stakeholders(intra team and other cross functional stakeholders, who would need to be interacted with for discharging duties)Customers, Admin/Infra/HR ,retail marketing, audit, IT, product development group, retail operations, clearing, currency chest, ATM vendors, other functional heads on case to case basis, and RBI officials,

    Keyskills :
    retail operationssalesbusiness developmentcustomer relationship managementretail marketinginsuranceteller operationsproduct developmentbranch salesbranch supervisioncustomer relationshipphysical verificationsales processnettargetmarketin

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