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Branch Operation Manager

6.00 to 8.00 Years   Chennai   17 Jan, 2023
AV Global Advisory Services
Job LocationChennai
EducationNot Mentioned
SalaryRs 8 - 14 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Role- Branch Operation ManagerExperience- Minimum of 6 - 8 years of experience in Retail Banking Operations.Location-
    • Across Tamilnadu, Chennai, Madurai, Pondicherry, Salem, Erode,
    • Transactions: - Monitor, track and adhere to daily responsibilities, oversee processing of transactions, manage ATMs/Cash/lockers, authorize and verify branch instructions, monitor adherence to processes, resolve escalated issues in order to ensure timely and effective execution of transactions.
    • -Operations and Systems Management: - Track market and regulatory changes, monitor, implement changes, ensure systems back-up, align systems with environment changes in order to ensure continuity & adequacy of operations. Responsible for maintenance / reconciliation of Clearing Accounts/NOSTRO Accounts/BCP Accounts - required average daily balance, remitting of excess funds to CO, etc.
    • Customer Service:- Set service standards, ensure resolution of customer grievances, monitor customer services by team, address escalated issues and thereby ensure smooth relationship with clients.
    • -Branch Administration Ensure proper upkeep of branch premises, Housekeeping, Leave Records, Vendor Management etc. Support Branch Head in sales promotions activities, display of branch merchandise, monitor administration budgets and ensure all branch activities are resourced within targeted financial costs.
    • -Generate Customer Leads: Identify customers, call & fix meetings, prepare & make presentations, collect client requirements & other related information e.g. Other banks with which they have business, identify possible products for client, pass the lead to the concerned person & follow up for closing the deal In order to Ensure the Branch Targets & strategies are met. Ensuring the benchmark of FTR % is met.
    • Compliance: - Handle all legal, regulatory, ED, notices end to end and ensure prompt revert to such notices. Ensure all notices are timely logged into Service Desk, Raise Red Flags for all unusual and suspected transactions and ensure no fraudulent transactions take place in the Branch. Responsible for Internal Audit Ratings (Low Risk).
    Interested candidates can share their profiles to hidden_email/WhatsApp tohidden_mobile

Keyskills :
bombranch operation manager

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