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Branch Operations Manager

10.00 to 20.00 Years   Chennai   24 Feb, 2025
Taggd
Job LocationChennai
EducationNot Mentioned
SalaryRs 9 - 12 Lakh/Yr
IndustryLogistics / Courier / Transportation
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    • Develop and present the branch AOP and execution plan to meet the set targets
    • Deliver AOP revenue & EBDITA through tightly controlled operations and cost for the branch.
    • Optimally utilize resources to grow the branch as per the short and long term growth strategies.
    • Develop operations plans on an annual, quarterly, and monthly basis at branch level across service lines.
    • Monitor and execute seamless end to end operations on a daily basis ensuring compliance and exceeding customer expectations.
    • Develop peak season operations plan, including capacity building in terms of infrastructure and manpower
    • Track and share competitive activities and propose strategy to counter them and utilize the intelligence while planning AOP. Track, analyze and report MIS on a regular basis - Provide updates in branch reviews through MOR.
    • Manage, track and share local relationships of all Vendors.
    • Set KPIs for large contracted and empaneled accounts. Review the KPIs on a regular basis and share the findings with the account with the objective of brick-walling the account.
    • Manage shipper and account escalations as per the escalation matrix. Managing customer escalations as per the companys escalation matrix
    • Manage day-to-day administration of the branch in terms of facilities, local issues and regulatory compliance
    • Managing geographic expansion within allocated region, through extension of network and leveraging the relationship across regions where Writer has presence.
    • Maintain relationships with select key accounts in the branch as per the account plan
    • Continually find ways to improve and keep our work environment safe
    • Recruit, develop and retain the branch teams. Build talent within the branch to meet organizations growing needs.
    • Create an atmosphere that promotes learning, high moral values, ethical business conduct by upholding Writer Values. Provide direction, motivation and training to the team to ensure optimum performance. Create a training plan for the branch to meet branch growth targets.
    • Maintain and improve product and process quality as per Quality Management Program - including cross functional meeting within the branch
    • Adherence to audit compliance and exceeding expectations on CEI scores

Keyskills :
contract logisticsteam managementb2cbranch operationsoperations

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