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Call center - Assistant Manager

2.00 to 5.00 Years Chennai 01 Mar, 2025

Job Location	Chennai
Education	Not Mentioned
Salary	Rs 3.0 - 3.5 Lakh/Yr
Industry	BPO / Call Center
Functional Area	Customer Service (Domestic)
EmploymentType	Full-time

Job Description

Manage a team of Tele callers and support staff to drive and achieve targets as set by the business or clients.Manage people related metrics such as shrinkage , attrition by driving employee.Daily follow-ups on pending cases to maximize conversionsExperience in Inbound call centre operations/ KPIsResolving service issues impacting Portfolio.Update feedback trails on system wherever required & sending daily reports to the concerned reporting head.To effectively manage customer related issuesCall calibration & call quality monitoringRelevant call centre experience mustCandidate who can speak English, Tamil along with any one regional language (Hindi/Malayalam/Telugu/Kannada)Day shift & Rotational shift/Rotational week offWalk-in -- Monday to Saturday (10 am to 6pm) Contact person and details:Balaji.Ahidden_mobileVenue and locationIMARQUE SOLUTIONS PRIVATE LIMITED(BPO) MaanSarovar Tower, 271A, Scheme Rd, Teynampet, Chennai, Tamil Nadu 600018 Landmark: Near Anna Arivalayam Email: hidden_email

Keyskills :
shrinkage controlteam managementcall center operations

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Call center - Assistant Manager

Job Description

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