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Call Quality Analyst

1.00 to 4.00 Years   Chennai   20 Feb, 2025
IMARQUE SOLUTIONS PVT LTD
Job LocationChennai
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher.The Candidate should be able to handle 20 - 30 Trainee batches.Ability to multi-task with well-developed organizational skills.Designing and delivering engaging training program to improve employees Product & Process Knowledge.The Candidate will be responsible for delivering 100% throughput in every training batches.Good knowledge of Quality tools / KPIsGood experience in Call audits & call calibarations.Minimum 1 year experience as a Trainer in Call center.Candidate must be proficient in Telugu / Hindi and English language communication.Experience in handling Product, Process & Soft skill trainings in Domestic BPOGood interpersonal skill.Good in PPT & Excel.

Keyskills :
call qualitycall monitoring

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