| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Strategy FormulationContribute insights & feedback as VOF & VOC towards strategy formulation & execution of planGrievance Redressal Management :Excellent communication skills (written and verbal) while addressing clients and stakeholders.Good knowledge of banking products (Assets / Liabilities and Cards)Provide end to end resolution to Complaints/ Requests across all levels including Senior Management, Group Complaints and Banking Ombudsman / Regulatory.Regular follow up with stakeholders on mail / call to ensure conclusive resolution of grievance and within the prescribed Turn Around Time.Adhere to escalation matrix at all times in the event of non receipt of response from stakeholders within the prescribed TAT.Adaptable and flexible to work in shifts and provide support to handle client escalations during weekends.Maintain track of volumes handled and share a daily update to Line Manager on the status of complaints.Continuous ImprovementsExcellent planning and organizing skills so as to prioritize work to meet business objectives.Analyse complaint trends to identify Process/ People/ Policy gaps, provide resolution to bridge gaps .Review existing process across products and recommend process re-engineering to enhance our servicesBe the VOF/VOC in providing feedback if process improvements are embedded or working well.Take ownership of process initiatives to drive the same effectively across teams.Sound knowledge of MS Office (Word , Excel , Powerpoint)Risk & GovernanceEnsure compliance with changes in Group Policy & Standards, TCF, local laws & regulationsEnsure compliance with guidelines & procedures on KYC in daily handling of customer serviceissuesEnsure robust quality audit checks & controls are embeddedReport suspicious transactionsApply now to join the Bank for those with big career ambitions.,
Keyskills :
msoffice grouppolicy qualityaudit bankingproducts management communicationskills eni strategyf mulation processreengineering