Catalog Lead, Org Excellence

Job Description

The RBS group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. Process quality is a set of process and Audit mechanism to improve the process capability of catalog creation and updating process. The main focus is to eliminate the source of a defect and establish the control mechanism for the influencing factors of defects Amazon s Retail Business Services (RBS) team is looking for a dynamic and talented Quality Expert for Quality Assurance. If you are a talented, detail-oriented, and enthusiastic Quality Assurance personnel who is passionate about quality and delivering the best customer service, then we want to hear from you! Core Responsibilities Measure catalog quality from process aspects and trigger the defects patterns for Systemic fix Conducts regular audits of activities related to functional area and educates the team on quality errors Performs quantitative analysis of key process indicators to identify opportunities for process improvement Uses data to drive decisions related to operational issues and highlights issues to be corrected. Responsible for providing support for data collection, preparing reports, and where appropriate pushing back & realigning expectations to multiple stakeholders Monitoring & Coordinating E2E Catalog Quality improvements Responsible for effective planning and execution for onboarding the new task without impacting quality. Conducting Weekly meeting with process owners to drive the Quality improvement actions and piloting the solutions Managing CAPA for the quality Issues Root cause analysis and contribute to write correction of error ( COE) Proactively identify the defects in the process and suggest solutions to prevent the defects Experienced in training and mentoring the process associates Owns goals and targets for QA such as defect reduction and catalog quality improvements and manages escalations for predefined tasks Executes process-wide priority projects to improve operations performance in association with the operations team Basic Qualifications Bachelor s degree or at least 3 years combination of education and work experience. 2+ years of successful audit experience in manufacturing/service/product quality. Exceptional interpersonal skills, ability to build relationships and influence others without authority. Strong written and verbal communication skills, with an ability to communicate effectively at all levels of an organization. Flexible to work in shifts (including night shift), weekends, and overtime as per business requirements and subject to statutory norms Strong organizational and project management skills, including prioritizing, scheduling, and time management. Proactive attitude, detail-oriented, and a team player. Proficient in Excel Basic knowledge in SQL, ETL & Phython Preferred Qualifications Hands on experience in FMEA & Statistical tools Experience in 7 QC Tools Experience in creating SQL & Phython queries, Bachelor s degree or at least 3 years combination of education and work experience. 2+ years of successful audit experience in manufacturing/service/product quality. Exceptional interpersonal skills, ability to build relationships and influence others without authority. Strong written and verbal communication skills, with an ability to communicate effectively at all levels of an organization. Flexible to work in shifts (including night shift), weekends, and overtime as per business requirements and subject to statutory norms Strong organizational and project management skills, including prioritizing, scheduling, and time management. Proactive attitude, detail-oriented, and a team player. Proficient in Excel Basic knowledge in SQL, ETL & Phython Hands on experience in FMEA & Statistical tools Experience in 7 QC Tools Experience in creating SQL & Phython queries

Keyskills :
root cause analysisbasisdata collectionroot causedata analysisagile