Chatbot Lead

Job Description

*About Global Consumer Technology - ODT

• Citi s Global Consumer Bank (GCB) Operations and Technology Organization is the business behind the Global Consumer Banking business
• Supported by approximately 60,000 employees and contractors globally, GCB O&T is committed to delivering quality products, services, and business solutions that align to the Consumer and Citi Strategy. It serves more than 100 million clients across the world by leveraging its global footprint and capabilities, its local presence and knowledge, and its ability to deliver a remarkable experience to our clients wherever they are

Job Description

• Position Title: Chatbot Engineering Lead
• Grade/Level: C13
• Business Group: GCG
• Function/Group: Technology
• Department: ODT CAI
• CSIPL : Chennai SEZ : GCT ODT CAI - 31180604
• Location: Chennai, India

Role and Responsibilities:Business/ Department Objectives:

• The team s objective is to Create remarkable customer experience by providing easy, simple, intuitive products and services, tailored for customer segments and deliver consistently across all markets and channels.

Core Responsibilities:

• Lead and develop Chatbot conversational Flows leveraging in-house and vendor Chatbot/NLP Platforms/Services to provide world-class conversational customer experience
• Develop and lead customer facing chatbot implementations that are external customer facing (through web and mobile apps) and internal facing (such as customer support agent desktop, internal support portals ,etc.)
• Lead day-to-day project implementation, coordinating development activities, ensure timely delivery of project with good quality
• Lead efforts pertaining to maintenance and enhancement of chatbot platform to support multiple Bot implementations on the same
• Maintain documentation pertaining to Chatbot Conversational flows, Intents, Platform configurations and best practices
• Act a point of contact for Chatbot/NLP team both within technology and for other stakeholders including business teams
• Responsible for grooming, training and developing a team of talented engineers who work on cutting edge technologies such as cloud, AI, NLP, etc.

Day-to-Day Responsibilities:

• Participate in the effort of shaping the architecture and design of the Conversational AI products and actively helps the team in choosing the right technology and solving technical problems
• Collaborate with multiple vendors who may provide components of the technology that will meet the end to end needs
• Possess up-to-date knowledge of technological developments in the industry
• Communicate effectively to both the internal team and external stakeholders
• Ability to work/collaborate effectively in a scrum team taking ownership of multiple task
• Responsible for support of the technology in production on a Tier 3 basis
• Work with CTO, Information Security and other supporting organizations to deliver a robust product that meets Citi standards

, *QualificationsRequired

• Education:
• Master/Bachelors degree in Computer Science
• Experience:
• Minimum of 10 years of experience in the field of Information Technology including positions in development and architecture
• Full life cycle Development and Deployment of Conversational Frameworks integration with Devices like AMAZON Alexa, Google Home
• At least 4 years of hands-on experience and expertise with Modern NLP (Conversational AI solutions) architectures
• At least 3 years of hands-on experience with modern NLP and bot frameworks (Nuance Mix, Kore.ai, Dialog Flow, Watson Conversation/Amazon Lex)
• At least 2 years of hands on experience in Automatic Speech Recognition libraries and understanding the Nuances of Acoustic data Models
• Experience in building chatbot/Virtual Assistant solutions using Natural Language Processing frameworks like Nuance Mix, Amazon Lex, DialogFlow
• Experience building and consuming APIs - including RESTful web services
• Ability to storyboard a ChatBot flow to communicate interaction and design ideas
• Experience in Cloud-based Machine Learning frameworks like Microsoft Azure ML, Google TensorFlow, etc.
• Experience integrating Chatbot solutions with external data sources
• Experience integrating with hosted data sources including MS Azure or AWS
• Experience in developing Lamda services on AWS
• Experience with Cloud Computing Environments, ideally Amazon Web Services and/or Microsoft Azure
• C13 Role- Total Experience required is 12-15 Years
• Skills:
• Experience using Jira / Confluence
• Experience using Git Hub or related skills
• Some experience building solutions with current front-end technologies (CSS3, HTML5, modern JavaScript libraries)
• To build APIs, Frameworks, and Abstraction Layers
• Exposure to IOS mobile development for Quick prototype
• Other:
• Experience leading at least 5-10 member development team
• Able to learn new technologies, and teach other members of the team
• Experience developing software in different programming languages, and demonstrated ability to quickly learn new languages, including but not limited to Javascript, Node.js, Java, Python
• Hands on Programming Expertise in C/C++,Python

Keyskills :
operations ommunicationskills msoffice