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Cloud/D&A/Microsoft/AI - Service now Support Procurement

3.00 to 8.00 Years   Chennai   12 Jun, 2023
VEGA Intellisoft Private Limited
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaTelecom Network Design / Management
EmploymentTypeFull-time

Job Description

    Bachelor s degree in software engineering, Information Systems, Business, or equivalent. Basic knowledge of Unified Cloud computing environments, Infrastructure Services, networking concepts, and collaboration technologies Experience ranging between 2-3 years of ITSM Tool set and processes and preferred 1-2 years on CSM. Minimum of 4 years of ServiceNow implementation and Administration experience in large complex environments is required. Preferred hands-on Experience working on ServiceNow CSM. o Process and Technical Owner of Customer Service Management, o Should have good knowledge and understanding of Customer Service Management areas of Case Management, Knowledge Management, User Administration and Dashboard & Reporting. o Configure the ServiceNow CSM solution to meet identified business requirements, process guides and functional requirements. o Provide training for each tool s functionality both in person and through using other methods. o Hold workshop to onboard new Customer in platform and to educate them how ServiceNow can be leveraged in day-to-day business Preferred experience integrating with chatbot for ticket creation. Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACL s, Import Sets, Transform Maps and Update sets Hands on Experience with JavaScript, HTML, CSS, Angular, JSON, REST and SOAP Knowledge with integrations and Automation tools Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise. Strong problem solving and analytical skills. Proficient in Agile development and all phases of the Application Development Lifecycle Key Skills: o Process and Technical Owner of Customer Service Management, o Should have good knowledge and understanding of Customer Service Management areas of Case Management, Knowledge Management, User Administration and Dashboard & Reporting. o Configure the ServiceNow CSM solution to meet identified business requirements, process guides and functional requirements. o Provide training for each tool s functionality both in person and through using other methods. o Hold workshop to onboard new Customer in platform and to educate them how ServiceNow can be leveraged in day-to-day business Location: Bangalore, Chennai, Hyderabad, Pune Required Experience: 3-8 yrs,

Keyskills :
cloud computingglobal salesagile developmentautomation toolscustomer service management

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